Davenport Collection Specialist 1, Fixed Collections

ImpactLife; Davenport (IA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid training

Health insurance

Dental insurance

Vision insurance

401K with employer match

Health Savings Account

Flexible Spending Account

Life Insurance

Job summary

ImpactLife in Davenport, IA is seeking a Collection Specialist to join the Donor Services Phlebotomy team. This full-time role conducts donor registrations, screenings, physicals, phlebotomy, and donor care throughout the donation process.

The position offers 30–39 hours per week with varied shifts including days, evenings, and weekends. You may train away from home for up to two weeks at a time.

Qualifications

• Customer service experience required.
• Ability to interact positively with the public and donors.
• Stable work history and reliability.
• Understanding and following standard operating procedures.
• Willingness to work a varied schedule incl. days/evenings/weekends.
• May train away from home for up to two weeks.
• Must have a valid driver’s license and be insurable.
• Pre-employment background check, drug screen, and motor vehicle record required.

Responsibilities

• Participate in donor registrations, screenings, and phlebotomy under supervision.
• Provide donor care and support during the donation process.
• Adhere to SOPs and maintain donor safety and privacy.

Skills

Customer service experience

Public interaction

Stable work history

SOP adherence

Flexible schedule

Willing to train away from home

Driver's license

Background check

Job description

Are you passionate about making a difference in our community? Join the ImpactLife team to help us Change the World.

We are looking for committed individuals who demonstrate good character, use clear communication, and can collaborate alongside professionals who believe in the power of integrity and teamwork.

As part of the Donor Services Phlebotomy team, our Collection Specialists conduct donor registrations, screenings, physicals, and phlebotomy as well as provide donor care during the donation process.

This is a Full Time/30+ position working 30-39 hours per week and requires the ability to work varied hours including days, evenings, and weekends.

What does it take to change the world with us?

• Customer service experience
• Enjoy working with the public
• Have a good, stable work history
• Understand the importance of following standard operating procedures
• Be able to work a varied schedule including days, evenings, and weekends
• May train away from home for up to two weeks at a time
• Possess a valid driver's license in the state in which you reside and be insurable by our insurance carrier
• Pre-employment background check, drug screen, and motor vehicle report are required.

What does this change mean for you?

• Industry leading pay rates including shift premiums and weekend pay
• Paid training
• Advancement opportunities
• On Demand Pay
• An opportunity to make a difference in your community
• An excellent benefit package:
  • Generous paid time off that begins to accrue on your first day of employment.
  • Medical, Dental, and Vision insurance plans
  • Free Life Insurance
  • 401K with employer match
  • Health Savings Account
  • Flexible Spending Account
  • Supplemental Insurance including Critical Illness, Accident, and Hospital Indemnity
  • Doctor on Demand
  • Employee Referral Bonus Program
  • Tobacco Cessation Reimbursement
  • Health Club Reimbursements
  • Employee Savings Programs for discounts on various goods and services

Some jobs change your life. Others change the world. At ImpactLife, we do both.

This is not an ordinary heath care job. Our work is unique, personal, fulfilling, rewarding and makes a difference right here in our communities. We offer an opportunity to be a part of a dedicated team that makes us a recognized leader in the blood center industry.

ImpactLife provides lifesaving blood products to more than 120 hospitals and emergency medical service providers in a four-state region. In 2024, we celebrated 50 Years of Saving Lives. Over the years, we've grown and merged across the Midwest from small, independent, community nonprofits to evolve into ImpactLife. We are still an independent, community nonprofit, only we are not so small. Today, our team is 800+ strong across four states. We are headquartered in Davenport, Iowa and have distribution hubs and donor centers in Iowa, Illinois, Missouri, and Wisconsin. Every year we team up with thousands of blood donors and hundreds of community partners to help save lives through blood drives.

Equal Opportunity Employer