Madison Mobile Collections - Supervisor, Donor Services

ImpactLife; Madison (WI); Presencial; USD 48 000 - 64 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid time off

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K with employer match

Health Savings Account

Flexible Spending Account

Employee Referral Bonus

On Demand Pay

Resumo da oferta

ImpactLife is seeking a Donor Services Supervisor in Madison, WI to lead the donor services team and ensure high-quality donor care. You’ll be trained in the full blood collection process and manage daily supervision, coaching, and performance of your assigned staff.

The role requires supervisory experience, strong leadership, and the ability to work varied hours including days, evenings, weekends. A valid driver's license and insurability are necessary.

Qualificações

• Donor Services Supervisor oversees phlebotomy colleagues and supports quality standards.
• Must have prior supervisory or management experience and strong leadership.
• Ability to interview, hire, and manage performance for assigned team.
• Understand and follow standard operating procedures; healthcare experience a plus.
• Be able to train away from home for up to two weeks as needed.
• Valid driver's license and insurability required; DOT medical certification may be needed.
• Pre-employment background check, drug screen, and motor vehicle report required.

Responsabilidades

• supervise daily activities of the donor services/phlebotomy team
• interview, hire, and evaluate staff performance
• coach and motivate the team to deliver excellent customer service
• ensure compliance with policies, procedures and quality standards
• may drive fleet vehicles when needed

Conhecimentos

Supervisory experience

Leadership

Customer service

Communication

Teamwork

Descrição da oferta de emprego

Are you passionate about making a difference in our community? Join the ImpactLife team to help us Change the World.

We are looking for committed individuals who demonstrate good character, use clear communication, and can collaborate alongside professionals who believe in the power of integrity and teamwork.

Our Donor Services Supervisors work right along with the rest of the phlebotomy team. You will be fully training on the entire blood collection process including donor registration, screening, physical, and phlebotomy. The Supervisor will perform daily supervisory responsibilities such as interviewing, hiring, and performance management of your assigned team members. Supervisors work under the directions of the Manager to ensure overall compliance to policies and procedures and adherence to quality standards. Additionally, the Supervisor provides coaching and motivation to their team to provide excellent customer service and donor satisfaction. Supervisors may be called upon to drive our fleet vehicles when needed, including box trucks.

This is a Full Time/30+ position working 30-39 hours per week and requires the ability to work varied hours including days, evenings, and weekends.

What does it take to change the world with us?

• Customer service experience
• Previous supervisory or management experience
• Strong leadership skills
• Enjoy working with the public
• Have a good, stable work history
• Understand the importance of following standard operating procedures
• Healthcare experience is a plus
• Be able to train away from home for up to two weeks at a time
• Be able to work a varied schedule including days, evenings, and weekends
• Possess a valid driver's license in the state in which you reside and be insurable by our insurance carrier
• Hold or be able to obtain a DOT Medical Certification Physical card
• Pre-employment background check, drug screen, and motor vehicle report are required.

What does this change mean for you?

• Industry leading pay rates including shift premiums and weekend pay
• Paid training
• Advancement opportunities
• On Demand Pay
• An opportunity to make a difference in your community
• An excellent benefit package:
  • Generous paid time off that begins to accrue on your first day of employment.
  • Medical, Dental, and Vision insurance plans
  • Free Life Insurance
  • 401K with employer match
  • Health Savings Account
  • Flexible Spending Account
  • Supplemental Insurance including Critical Illness, Accident, and Hospital Indemnity
  • Doctor on Demand
  • Employee Referral Bonus Program
  • Tobacco Cessation Reimbursement
  • Health Club Reimbursements
  • Employee Savings Programs for discounts on various goods and services

For more information on our benefits click this link or copy and paste it into your web browser: https://flimp.live/ImpactLifeBenefitShowcase#welcome

Some jobs change your life. Others change the world. At ImpactLife, we do both.

This is not an ordinary heath care job. Our work is unique, personal, fulfilling, rewarding and makes a difference right here in our communities. We offer an opportunity to be a part of a dedicated team that makes us a recognized leader in the blood center industry.

ImpactLife provides lifesaving blood products to more than 120 hospitals and emergency medical service providers in a four-state region. In 2024, we celebrated 50 Years of Saving Lives. Over the years, we've grown and merged across the Midwest from small, independent, community nonprofits to evolve into ImpactLife. We are still an independent, community nonprofit, only we are not so small. Today, our team is 800+ strong across four states. We are headquartered in Davenport, Iowa and have distribution hubs and donor centers in Iowa, Illinois, Missouri, and Wisconsin. Every year we team up with thousands of blood donors and hundreds of community partners to help save lives through blood drives.

Equal Opportunity Employer