Customer Service Associate

blood center; Springfield (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Shift premiums

Weekend pay

Paid training

Advancement opportunities

On Demand Pay

Medical, Dental, Vision

401K with employer match

Health Savings Account

Flexible Spending Account

Life Insurance

Employee Referral Bonus

Tobacco Cessation Reimbursement

Health Club Reimbursements

Employee Savings Programs

Job summary

ImpactLife is hiring for an Inventory Management and Distribution Associate to coordinate daily blood product orders and shipments to hospitals and other ImpactLife locations. The role supports life-saving logistics with a focus on accuracy, customer service, and teamwork.

Work hours are 2 pm–10 pm, full-time with weekend rotation. The position emphasizes accurate order fulfillment, inventory rotation, and strong communication with hospital staff and drivers.

Qualifications

• High school diploma or equivalent required.
• Experience in blood or pharmaceutical inventory management, hospital customer relations, or logistics preferred.
• Outstanding interpersonal skills in dealing with all levels of customers and staff.

Responsibilities

• Fill routine and emergency orders while following procedures for accurate entry and fulfillment.
• Provide excellent customer service to clients.
• Maintain positive and professional communications.
• Assist hospital personnel with inquiries.
• Track and rotate inventory of blood products.
• Investigate and resolve customer concerns.

Skills

Interpersonal skills

Organizational skills

Computer literacy

Driver's license

REAL ID

Education

High school diploma or equivalent

Job description

Our Inventory Management and Distribution (IMD) Associates communicate daily with our partner hospitals regarding blood product inventory and patient needs. Associates document orders and prepare shipments of life-saving blood products for delivery to our hospital clients as well as emergency and restocking deliveries to other ImpactLife locations.

This is a full-time position 30 to 39 hours per week position working 2 pm to 10 pm with E/O weekend rotation.

Associate responsibilities can include:

• Fill routine and emergency orders while following appropriate procedures ensuring accurate order entry and fulfillment.
• Provide excellent customer service to clients.
• Maintain positive and professional communications.
• Assist hospital personnel with inquiries.
• Track and rotate inventory of blood products.
• Investigate and resolve customer concerns.

What does it take to change the world?

• High school diploma or equivalent is required.
• Experience in blood or pharmaceutical inventory management, hospital customer relations, or logistics is preferred.
• Outstanding interpersonal skills in dealing with all levels of customers and staff (paid and volunteer).
• Must have excellent organizational skills and be able to handle multiple priorities effectively.
• Working knowledge of computers.
• Must have a valid driver’s license.
• Must have REAL ID.
• Must be able to operate Blood Center vehicles.
• Physical requirements include the ability to stand, sit, and maintain regular and reoccurring physical exertion such as reaching, bending, and lifting for extended periods of time.
• Must be able to lift up to 50 pounds.
• Pre-employment background check, drug screen, and motor vehicle report are required.

What does this change mean for you?

• Industry leading pay rates including shift premiums and weekend pay
• Paid training
• Advancement opportunities
• On Demand Pay
• An opportunity to make a difference in your community
• An excellent benefit package:
  • Generous paid time off that begins to accrue on your first day of employment.
  • Medical, Dental, and Vision insurance plans
  • Free Life Insurance
  • 401K with employer match
  • Health Savings Account
  • Flexible Spending Account
  • Supplemental Insurance including Critical Illness, Accident, and Hospital Indemnity
  • Doctor on Demand
  • Employee Referral Bonus Program
  • Tobacco Cessation Reimbursement
  • Health Club Reimbursements
  • Employee Savings Programs for discounts on various goods and services

Some jobs change your life. Others change the world. At ImpactLife, we do both.