Customer Service Associate

Hertz; Key West (FL); Hybrid; USD 37,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401K benefits

Overtime incentives

Job summary

Hertz in Key West is seeking a Customer Service & Sales Associate to process rentals and consult with customers on insurance and add-ons. Base pay is $20.00/hour with an annualized $41,600 for full-time, plus overtime and full medical/dental/vision and 401K benefits.

There are uncapped monthly sales incentives and potential top sellers earning $100K+ annually. Responsibilities include managing rentals, greeting customers, representing Hertz professionally, and ensuring accurate documentation and

Qualifications

• Experience providing excellent customer service in fast paced environments.
• Ability to multi-task while engaging with customers in person and on the phone.
• Proficiency in English with clear written and verbal communication.
• Teamwork and professional interpersonal skills.

Responsibilities

• Process rental and return transactions following Hertz policies.
• Greet customers and provide world class service.
• Represent Hertz professionally in appearance and behavior.
• Ensure accurate rental parameters and charges at checkout and return.
• Assist customers by guiding them through directions and local information.
• Resolve customer issues promptly and professionally.
• Promote and present optional products to meet customer needs.
• Answer phones and assist customers promptly and friendly.

Skills

Customer service

Self-motivated

Computer proficiency

English proficiency

Communication skills

Fast-paced work

Organizational skills

Professionalism

Teamwork

Customer focus

Job description

Customer Service & Sales Associate, you will be interacting with our customers who come to the counter in order to process their rental. You will not only process customer rentals but will actively consult with customers on the type of rental they need, including any insurance or ancillary benefits or coverage.

This position includes a rewarding compensation and benefits package:

• $20.00 an hour as your base pay $41,600 annually for full time employees
• Overtime hours are compensated at 1.5 times your hourly rate
• Includes full range of medical, dental, vision, 401K benefits offerings
• Uncapped monthly sales incentives with an average monthly range of
• Expected total average earnings: first year
• Potential for top sellers to make over $100K annually

Responsibilities

• Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz’s policies and procedures.
• Welcome each customer with a smile.
• Proudly represent Hertz with your professional appearance, language and behavior.
• Focus on providing a clean and safe vehicle, to every customer, every time.
• Take ownership of each customer’s service experience by immediately owning and resolving issues.
• Be proud of our brand and the role you play in our success.
• Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.
• Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.
• Build brand loyalty.
• Utilize company approved sales and service techniques when determining customer wants and needs.
• Offer optional products to meet customer wants and needs.
• Prepare all rental and return documents accurately and completely.
• Qualify each customer using our company rental requirement guidelines.
• Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
• Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Ensure that the return date and time on the rental agreement is accurate.
• Review all charges at the time of vehicle return.
• Prepare the Rental Agreement Folder with all required information.
• Answer the phones to assist customers in a friendly, helpful and prompt manner.
• Assist customers by effectively resolving all customer service issues.
• Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

Skills

• Passion for customer service and attention to detail - Goes the extra mile
• Self-motivated to achieve and exceed targeted goals
• Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
• Proficiency in English
• Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
• Work in a fast-paced environment with a variety of tasks.
• Excellent organizational and time management skills
• Demonstrate professionalism and interpersonal skills
• Proven experience of working well within a team
• 100% customer focus, with proven experience within a customer facing environment

Additional Requirements

• Work flexible shifts including weekends and holidays; and work overtime as required
• Work outdoors during all weather conditions
• Stand for long periods of time

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