Customer Service Associate

Hertz; Santa Barbara (CA); On-site; USD 28,929 - 33,062; Full time

Benefits offered by this job

Medical, dental, vision

401K

Sales incentives

Potential top earners >$100K

Job summary

Hertz in Santa Barbara, CA is seeking a Customer Service & Sales Associate to engage with customers at the counter, process rentals, and advise on insurance and ancillary benefits.

You will build brand loyalty by delivering friendly service, confirming rental details, and offering optional products to meet customer needs. This role supports a dynamic team and rewards performance with incentives and a comprehensive benefits package.

Qualifications

• Experience in customer-facing roles is preferred.
• Ability to upsell products and explain options clearly.
• Proficient computer skills and ability to navigate multiple systems.

Responsibilities

• Provide world class customer service by managing rental processes and consultations in line with Hertz policies.
• Greet customers and represent Hertz professionally.
• Ensure accurate rental documents and review charges at return.
• Offer optional products to meet customer needs and optimize the rental experience.
• Answer phones and assist customers promptly and help resolve issues.

Skills

Customer service

Sales

Multi-tasking

English proficiency

Communication

Teamwork

Professional appearance

Attention to detail

Problem solving

Tools

CRM systems

MS Office

Typing

Job description

As a Customer Service & Sales Associate, you will be interacting with our customers who come to the counter in order to process their rental. You will not only process customer rentals but will actively consult with customers on the type of rental they need, including any insurance or ancillary benefits or coverage.

Wage: $21.50/hr

This position includes a rewarding compensation and benefits package:

• an hour as your base pay (equals annually for full time employees)
• Overtime hours are compensated at 1.5 times your hourly rate
• Includes full range of medical, dental, vision, 401K benefits offerings
• Uncapped monthly sales incentives with an average monthly range of
• Expected total average earnings: (first year)
• Potential for top sellers to make over $100K annually

Responsibilities

• Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz's policies and procedures.
• Welcome each customer with a smile.
• Proudly represent Hertz with your professional appearance, language and behavior.
• Focus on providing a clean and safe vehicle, to every customer, every time.
• Take ownership of each customer’s service experience by immediately owning and resolving issues.
• Be proud of our brand and the role you play in our success.
• Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.
• Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.
• Build brand loyalty.
• Utilize company approved sales and service techniques when determining customer wants and needs.
• Offer optional products to meet customer wants and needs.
• Prepare all rental and return documents accurately and completely.
• Qualify each customer using our company rental requirement guidelines.
• Providecustomers assistance with directions, maps, local area information, appropriate service information, etc.
• Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Ensure that the return date and time on the rental agreement is accurate.
• Review all charges at the time of vehicle return.
• Prepare the Rental Agreement Folder with all required information.
• Answer the phones to assist customers in afriendly, helpful and prompt manner.
• Assist customers by effectively resolving all customer service issues.
• Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

Skills

• Passion for customer service and attention to detail - Goes the extra mile
• Self-motivated to achieve and exceed targeted goals
• Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
• Proficiency in English
• Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
• Work in a fast-paced environment with a variety of tasks.
• Excellent organizational and time management skills
• Demonstrate professionalism and interpersonal skills
• Proven experience of working well within a team
• 100% customer focus, with proven experience within a customer facing environment

Additional Requirements

• Work flexible shifts including weekends and holidays; and work overtime as required
• Work outdoors during all weather conditions
• Stand for long periods of time