Part Time Customer Service Associate

Hertz; Tallahassee (FL); On-site; USD 15,911 - 22,661; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401K benefits

Monthly sales incentives

Job summary

Hertz is hiring a Customer Service Associate in Tallahassee, Florida, where you will interact directly with customers to facilitate their rental needs. You will process rentals, consult with customers on options, and provide exceptional service.

This position offers a competitive compensation package including a base pay of $14/hour, overtime pay, and a full range of benefits. Ideal candidates should possess strong customer service skills and be motivated to exceed targets.

Qualifications

• Passion for customer service and attention to detail.
• Strong computer proficiency and typing skills.
• Good communication skills in English and potentially other languages.

Responsibilities

• Provide world class customer service during the rental process.
• Welcome customers and represent Hertz professionally.
• Take ownership of customer service issues and resolve them.

Skills

Customer service passion

Self-motivated

Strong computer proficiency

English proficiency

Good communication skills

Fast-paced work capability

Excellent organizational skills

Interpersonal skills

Teamwork experience

Customer focus

Job description

As a Customer Service Associate, you will be interacting with our customers who come to the counter in order to process their rental. You will not only process customer rentals but will actively consult with customers on the type of rental they need, including any insurance or ancillary benefits or coverage.

This position includes a rewarding compensation and benefits package:

• $14/HR an hour as your base pay
• Overtime hours are compensated at 1.5 times your hourly rate
• Includes full range of medical, dental, vision, 401K benefits offerings
• Uncapped monthly sales incentives with an average monthly range of
• Potential for top sellers to make over $100K annually

Responsibilities

• Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz’s policies and procedures.
• Welcome each customer with a smile.
• Proudly represent Hertz with your professional appearance, language and behavior.
• Focus on providing a clean and safe vehicle, to every customer, every time.
• Take ownership of each customer’s service experience by immediately owning and resolving issues.
• Be proud of our brand and the role you play in our success.
• Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.
• Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.
• Build brand loyalty.
• Utilize company approved sales and service techniques when determining customer wants and needs.
• Offer optional products to meet customer wants and needs.
• Prepare all rental and return documents accurately and completely.
• Qualify each customer using our company rental requirement guidelines.
• Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
• Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Ensure that the return date and time on the rental agreement is accurate.
• Review all charges at the time of vehicle return.
• Prepare the Rental Agreement Folder with all required information.
• Answer the phones to assist customers in a friendly, helpful and prompt manner.
• Assist customers by effectively resolving all customer service issues.
• Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

Skills

• Passion for customer service and attention to detail - Goes the extra mile
• Self-motivated to achieve and exceed targeted goals
• Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
• Proficiency in English
• Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
• Work in a fast-paced environment with a variety of tasks.
• Excellent organizational and time management skills
• Demonstrate professionalism and interpersonal skills
• Proven experience of working well within a team
• 100% customer focus, with proven experience within a customer facing environment

Additional Requirements

• Work flexible shifts including weekends and holidays; and work overtime as required
• Work outdoors during all weather conditions
• Stand for long periods of time