Customer Service Associate

Manpower Group (USA); Salem (OR); On-site; USD 39,000 - 44,000; Full time

Job summary

ManpowerGroup is seeking an Experienced Customer Service Associate to join the OnitySupport team on-site in Salem, Oregon. The role focuses on providing technical assistance for Onity hospitality and commercial products while delivering superior customer satisfaction.

The position is full-time (40 hours/week) with potential overtime. Work hours run 5:00 AM to 7:00 PM, seven days a week, requiring weekend and evening availability.

Qualifications

• Minimum of one year of Technical Support/Call Center/Help Desk experience.
• Basic IP Networking knowledge is required.
• PC systems knowledge (Windows 7-10) or basic SQL reading/editing is preferred.
• Must be able to work weekends and evenings.

Responsibilities

• Provide technical support via telephone and email to end users and administrators of Onity hospitality and commercial products in a timely and professional manner.
• Set up hardware and software systems and work with databases (scripts, queries, stored procedures, QA).
• Read and follow wiring diagrams with AC to DC conversion and grounding principles.
• Develop and maintain knowledge of electronic product, billing, and database applications; resolve issues and log calls.
• Meet call handling, volume, and productivity goals in an inbound call center environment.
• Attendance and punctuality are essential functions of the position.

Skills

Call center experience

IP Networking

Windows knowledge

SQL basics

Weekend availability

Customer service

Job description

Job Title:

Experienced Customer Service Associate

Job Description:

We are seeking a skilled and customer-focused Experienced Customer Service Associate to join our OnitySupport team. This on-site position in Salem, Oregon, involves providing technical assistance for Onity hospitality and commercial products while ensuring excellent customer satisfaction.

Compensation:

• Hourly Pay Rate: $20.00/hr.
• Schedule: Full-time (40 hours/week) with potential for overtime.
• Hours of Operation: 5:00 AM - 7:00 PM, seven days a week.

Key Responsibilities:

• Experience in setting up hardware and software systems, basic reading and editing SQL scripts; experience working with databases (scripts, queries, stored procedures, QA) preferable.
• Ability to follow and read wiring diagrams with AC conversion to DC, and grounding principles.
• Provide electronic product and application end users with operational and technical assistance. Determine call resolution and log calls. Generate product replacement orders and troubleshoot and resolve customer technical issues.
• Provide technical support via telephone, and/or email to end users and administrators of Onity hospitality and/or commercial products and systems in a timely and effective manner, while projecting a courteous and professional image.
• Develop and maintain an excellent working knowledge of electronic products, billing and collections processes and database applications. Apply established customer satisfaction skills to resolve issues with end users and create a positive image. Follow call-handling procedures to assure uniform support within the goals of the department.
• Meet call handling, volume and productivity goals in an inbound call center environment. Performs other duties as required or assigned.
• Support of additional skillsets, projects and opportunities may be available.
• Attendance and punctuality are essential functions of the position.

Required Qualifications:

• Minimum of one year of Technical Support/Call Center/Help Desk experience.
• Basic IP Networking required.
• PC systems knowledge required (Windows 7-10) or Basic SQL Database reading and editing preferred.
• Must be able to work weekends and evenings.
• Excellent listening skills and ability to assess and respond to customers’ needs.
• Must be able to effectively communicate with customers via telephone.
• Detail-oriented with the ability to keep accurate records of communication with customers.
• Ability to rapidly learn and assimilate new technologies.

Why Join Us?

This role offers an opportunity to develop technical skills and provide exceptional support in a collaborative, professional environment. If you are detail-oriented, reliable, and passionate about technology, we encourage you to apply today!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –Manpower, Experis, Talent Solutions, and Jefferson Wells– creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.