Customer Service Associate

Laplanteelectric; Saco (ME); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Excellent benefits package

In-office position

Engaging work environment

Job summary

LaPlante Electric Inc. in Scarborough, ME is seeking a friendly, in-person Customer Service Associate to greet clients and handle inquiries.

This 100% in-office, full-time role offers a competitive wage of $22-$24 per hour. You will help customers have the best experience, manage files, and support service, project, and client-facing staff while upholding the company’s positive culture and excellent benefits.

Qualifications

• 2+ years of customer service experience.
• A love for assuring customer happiness.
• A happy and optimistic attitude and disposition.
• Excellent communication skills and professionalism.

Responsibilities

• Greet customers in-person and by phone and keep them informed throughout the project process.
• Respond to inquiries promptly and keep client files organized and up-to-date.
• Support service, project, and client experience personnel as needed during busy periods.

Skills

Customer service

Reliability

Attention to detail

Self-motivation

Communication

Job description

LaPlante Electric Inc. of Scarborough, ME is currently hiring for an outgoing full-time Customer Service Associate to assist our clients with all their inquiries and ensure they have the best experience with us. This 100% in-office position works full-time, works a flexible schedule based upon clients' needs, and earns a competitive wage of $22 - $24/hour. We are local electrical industry leaders and believe that hard work can also be fun.

In addition to top pay and our positive culture, we offer our Customer Service Associate the following benefits and perks:

So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! We hope to meet you soon.

OUR IDEAL CUSTOMER SERVICE ASSOCIATE

• Customer service driven - Eager to help customers regardless of challenges
• Reliable - Show up to work on time and prepared
• Career-minded - Looking for more than just a job
• Strong attention to detail - Completes tasks with a strong sense of thoroughness and accuracy
• Self-motivated - Sees what needs to be done and does it

If these ideal customer service/office traits describe you, please continue reading!

ABOUT LAPLANTE ELECTRIC INC.

We are a Maine-based family-run company that specializes in electrical services and installations including standby generator and ductless heat pump services. In 1974, Mike LaPlante started this business with only one pickup truck and his work ethic. Since 1974, technology has developed, and our team has grown. We provide quality services, but also value fairness, respect, and honesty. From 24/7 customer service to emergency night or weekend service, we want our clients to be happy. Every day we strive to exceed expectations and serve our community!

We recognize that relationships are a two-way street and that having happy and grateful team members is the way to bring world-class service to our customers. This is why we take care of our staff! For our amazing team, we offer an excellent benefits package, opportunities for advancement, and a fun, engaging work environment.

CUSTOMER SERVICE ASSOCIATE REQUIREMENTS

As a Customer Service Associate, you are essential to our electrical services as a client-facing employee! You warmly greet all customers, both by phone and in-person as well as stay in touch with them throughout the project process so they are always well-informed and up-to-date. As a helpful individual, you assist the owners in special customer service-related projects and provide coverage for service, project, and other client experience personnel who is extremely busy or on vacation. You manage client inquiries in a timely manner, respond to social media inquiries, and keep our files updated and organized. You feel good about keeping our clients informed and happy!

• 2+ years of customer service experience
• A love for assuring customer happiness
• A happy and optimistic attitude and disposition

Do you have fantastic communication skills? Are you able to work in a fast-paced environment efficiently and effectively? Can you work well with a team? Do you manage your time effectively and prioritize tasks accordingly? If yes, give us the chance to review your information.

ARE YOU READY TO JOIN OUR ELECTRICAL OFFICE TEAM?

If you are excited about this Customer Service/office opportunity, don't delay.

Location: 04074