Customer Service Supervisor

Wisconsin Public Service; Town of Wausau (WI); On-site; USD 91,000 - 156,000; Full time

Job summary

Wisconsin Public Service Corp is seeking a Customer Service Supervisor in Wausau, WI, with duties to support Stevens Point and Merrill locations weekly. You will lead a team delivering proactive gas and electric customer service, coaching staff, and driving performance improvements.

The role requires an Associate's Degree or equivalent leadership experience, 3+ years in customer service, and a valid driver's license. Travel between sites is expected as part of this role.

Qualifications

• Associate's degree required or 2+ years in a leadership role may be considered in lieu of degree.
• 3+ years of customer service experience required.
• Strong leadership and communication skills, including negotiation and client commitment management.
• Must meet company standards for driving and maintain a valid driver's license.

Responsibilities

• Provide a high level of proactive service to WPS New Service and existing gas and electric customers.
• Provide coaching, counseling, discipline, training and development to team members as required.
• Establish performance management and development plans (goals) annually with each team member.
• Monitor performance, reinforce expectations, evaluate and communicate performance levels to individual team members and adjust plans and priorities to meet goals as necessary.
• Provide strategic leadership to establish and maintain relationships with customers and communities that result in strong loyalty to WEC Energy Group as an energy provider.
• Work with Area Management for both Gas and Electric to ensure customer service and design needs are met and a high-quality product is maintained.
• Create an environment for team members to provide proactive service to customers and communities concerning electric and gas issues.
• Lead the service team to be the customer advocate for customers, to help customers make good decisions and to influence action internally.
• This position is part of a rotation for on call/off hours response

Skills

Leadership

Communication

Negotiation

Driver's license

Education

Associate's Degree in Business or related field

Job description

Wisconsin Public Service Corp, a subsidiary of WEC Energy Group, is seeking a Customer Service Supervisor in our Wausau, Wisconsin location. This position will also support and lead employees at our Stevens Point and Merrill locations and requires travel to support these sites on a weekly basis.

This position is part of a job family (Customer Service Supervisor/Senior Customer Service Supervisor) where experience will be the determining factor.

About Us

WEC Energy Group is one of the nation's largest electric generation and distribution and natural gas delivery holding companies serving 4.7 million customers across the Midwest. We are committed to providing clean, reliable, and affordable energy in an environmentally sustainable manner. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services.

As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. We don't just offer a job; we provide fulfilling careers where safety and well-being are paramount. Join our team and experience first-hand our commitment to your success. We offer competitive pay and benefits to recognize your hard work and dedication.

If you're talented, energetic and ready for a career with a future, we want you on our team. We are powered by a diverse and inclusive workforce fueled by the pride in what we do. If you're driven by the passion to change lives, this is the place for you.

Job Summary

The Customer Service Supervisor is responsible for leading a team of Customer Service Consultants, Designers and Operations Clerks, dedicated to providing a high level of proactive service to WPS gas and electric New Service and existing customers.

Job Responsibilities

• Provide a high level of proactive service to WPS New Service and existing gas and electric customers
• Provide coaching, counseling, discipline, training and development to team members as required
• Establish performance management and development plans (goals) annually with each team member
• Monitor performance, reinforce expectations, evaluate and communicate performance levels to individual team members and adjust plans and priorities to meet goals as necessary
• Provide strategic leadership to establish and maintain relationships with customers and communities that result in strong loyalty to WEC Energy Group as an energy provider
• Work with Area Management for both Gas and Electric to ensure customer service and design needs are met and a high-quality product is maintained
• Create an environment for team members to provide proactive service to customers and communities concerning electric and gas issues
• Lead the service team to be the customer advocate for customers, to help customers make good decisions and to influence action internally
• This position is part of a rotation for on call/off hours response

Minimum Qualifications

• Associate's Degree in Business or related field. In lieu of a degree, candidates with a minimum of 2 years of experience in a leadership role may be considered
• 3+ years of customer service experience
• Strong leadership ability and above average communication skills, including effective negotiation and client commitment management
• Must meet company standards for driving and maintain a valid driver's license

Preferred Qualifications

• Previous gas or electric utility experience

End Date: 11/17/2026

Pay Range Minimum: $90,507.56

Pay Range Maximum: $156,125.32

The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs. At WEC Energy Group, it is not typical for an individual to be hired at or near the top of the range for their role.

WEC Energy Group benefits

We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.

WEC Energy Group will only employ those who are legally authorized to work in the United States. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

WEC Energy Group and its subsidiaries are Equal Opportunity Employers. As a result, all qualified applicants will receive equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. The Company also complies with all applicable federal, state and local laws that require it to take affirmative action.

EEO/AA policies and statements