Customer Service Associate

WHSmith North America; Philadelphia (Philadelphia County); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Employer-Paid Life Insurance

Disability Insurance

Paid Time Off

401(k) with company match

Employee Discount

Job summary

Join WHSmith North America as a Customer Service Associate and play a vital role in providing excellent service to customers at PHL Airport. You'll engage with customers, support sales, and maintain the store environment in a full-time role with a salary of $20.18 per hour. The position calls for effective communication, problem-solving skills, and a commitment to customer satisfaction.

Qualifications

• 1+ year experience in retail sales or cash handling.
• Fluency in English for compliance with policies and customer interaction.

Responsibilities

• Handles each customer in a courteous and gracious manner.
• Maximizes sales through add-on sales and recommendations.
• Maintains store displays and assists with inventory.

Skills

Excellent communication

People skills

Multitasking

Problem solving

Job description

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Job Title

Customer Service Associate

Location

Job Type

Full-time

Category

Customer Service

Education

Job Description

Join ourField Teamand help shape the future of retail—where innovation, customer connections, and career growth come together in an exciting environment!

TheCustomer Service Associatewill provide excellent service to customers in a timely, courteous, and friendly fashion.

Location: PHL Airport

Schedule: Weekend availability required

Pay:$20.18

• Medical, Dental, and Vision Insurance
• Employer-Paid Life Insurance
• Disability Insurance
• Paid Time Off
• 401(k) with company match
• Employee Discount

Job Responsibilities

• Handles each customer in a courteous and gracious manner
• Maximize sales by achieving add-on sales and recommendations
• Knowledge of the store’s stock; stock varies by store location
• Assists in the upkeep of the store by maintaining store displays and merchandising.
• Assists with inventory and receiving of merchandise
• Replenish backstock to maintain appropriate levels of merchandise on the floor
• Markdown merchandise as needed.
• CSA’s may be designated as a Keyholder- Keyholders are assigned the responsibility of having keys to store. They will be trained to close the store – they may not open the store
• Other duties may be assigned

Job Requirements

• 1 year + retail sales and/or cash handling experience
• Excellent communication and people skills
• Ability to multitask and problem solve
• TAM Card may be required depending upon location
• Additional Security clearance may be required depending upon location
• Satisfactory Criminal Background Check and Drug Testing May be required depending upon location

Additional Requirements

• Frequent standing, walking, climbing, crouching, bending, pushing, or pulling
• Normal or corrected vision and hearing
• Can distinguish varying or specific colors, patterns, or materials to assist customers
• Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures
• Typically, indoors
• Typically, in a consistent temperature
• Use of fine motor hand functions
• Lift 0-60 lbs with or without reasonable accommodation

About Us

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

EEO/ADA/DFWP

WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. Reasonable accommodation will be provided for qualified individuals with disabilities.