Customer Service Associate

WHSmith North America; San Antonio (TX); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Employer-Paid Life Insurance

Disability Insurance

Paid Time Off

401(k) with company match

Employee Discount

Job summary

A leading global retailer is seeking a Customer Service Associate to join their Field Team. This role involves providing exceptional customer experiences, maintaining store standards, and supporting sales through effective communication and assistance. Candidates should possess strong communication skills and a willingness to work in a dynamic retail environment.

Qualifications

• Previous retail or customer service experience is a plus.
• Ability to multitask and resolve minor customer service conflicts.
• Alcohol Beverage Awareness Card (TAM Card) may be required.

Responsibilities

• Greets customers and maximizes sales through suggestions.
• Maintains cleanliness and store displays.
• Assists with inventory and cash register duties.

Skills

Strong written and verbal English communication

Customer service experience

Job description

Share this job as a link in your status update to LinkedIn.

Job Title

Customer Service Associate

Location

Job Type

Full Time/Part Time

Category

Customer Service

Education

Job Description

Join our Field Team and help shape the future of retail—where innovation, customer connections, and career growth come together in an exciting environment!

The Customer Service Associate provides an exceptional customer experience and assists with general upkeep of the store.

Pay: $15 hourly

Schedule: Varies, weekend availability required

• Medical, Dental, and Vision Insurance
• Employer-Paid Life Insurance
• Disability Insurance
• Paid Time Off
• 401(k) with company match
• Employee Discount

Job Responsibilities

• Greets and assists customers throughout their shopping experience
• Maximizes sales by suggesting products and up-selling when appropriate
• Remains knowledgeable of the store’s merchandise and current promotions
• Assists in the cleanliness and upkeep of the store; maintains store displays and merchandise
• Assists with inventory and receiving of merchandise
• Replenishes backstock to maintain appropriate levels of merchandise on the floor
• Conducts markdowns of merchandise as instructed
• Perform opening/closing duties, including securing cash registers and store security
• Communicates customer complaints and inventory concerns to management in a timely manner
• If identified as a keyholder, additional responsibilities will be assigned
• Other duties as assigned

Job Requirements

• Previous retail or customer service experience is a plus, but not required
• Strong written and verbal English communication skills
• Demonstrated customer service experience
• Ability to multitask and resolve minor customer service conflicts
• Alcohol Beverage Awareness Cared (TAM Card) may be required
• Additional Security clearance may be required
• Satisfactory Criminal Background Check and Drug Testing May be required

Additional Requirements

• Frequent standing, walking, climbing, crouching, bending, pushing, or pulling
• Normal or corrected vision and hearing
• Can distinguish varying or specific colors, patterns, or materials to assist customers
• Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures
• Typically, indoors
• Typically, in a consistent temperature
• Use of fine motor hand functions
• Lift 0-60 lbs with or without reasonable accommodation

About Us

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

EEO/ADA/DFWP

WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. Reasonable accommodation will be provided for qualified individuals with disabilities.