Customer Service Associate

WHSmith North America; Ronald (WA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Employer-Paid Life Insurance

Disability Insurance

Paid Time Off

401(k) with company match

Employee Discount

Job summary

Join the Field Team at a leading global travel retailer as a Customer Service Associate. This role offers an exciting environment focused on customer connections, with responsibilities including assisting customers, maximizing sales, and maintaining store conditions. Previous experience is a plus, providing an exceptional customer experience is essential.

Qualifications

• Experience in retail or customer service is a plus.
• Strong written and verbal English communication skills.
• Ability to multitask and resolve minor conflicts.

Responsibilities

• Greets and assists customers throughout their shopping experience.
• Maximizes sales by suggesting products and upselling.
• Maintains cleanliness and merchandise displays in the store.

Skills

Customer Service

Communication

Multitasking

Job description

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Job Title

Customer Service Associate

Location

Arlington, VA US (Primary)

Job Type

Full Time/Part Time

Category

Customer Service

Job Description

Join our Field Team and help shape the future of retail—where innovation, customer connections, and career growth come together in an exciting environment!

The Customer Service Associate provides an exceptional customer experience and assists with the general upkeep of the store.

• Medical, Dental, and Vision Insurance
• Employer-Paid Life Insurance
• Disability Insurance
• Paid Time Off
• 401(k) with company match
• Employee Discount

Job Responsibilities:

• Greets and assists customers throughout their shopping experience
• Maximizes sales by suggesting products and up-selling when appropriate
• Remains knowledgeable of the store’s merchandise and current promotions
• Assists in the cleanliness and upkeep of the store; maintains store displays and merchandise
• Assists with inventory and receiving of merchandise
• Replenishes backstock to maintain appropriate levels of merchandise on the floor
• Conducts markdowns of merchandise as instructed
• Performs opening/closing duties, including securing cash registers and store security
• Communicates customer complaints and inventory concerns to management in a timely manner
• If identified as a keyholder, additional responsibilities will be assigned
• Other duties as assigned

Job Requirements:

• Previous retail or customer service experience is a plus, but not required
• Strong written and verbal English communication skills
• Demonstrated customer service experience
• Ability to multitask and resolve minor customer service conflicts
• Alcohol Beverage Awareness (TAM Card) may be required
• Additional Security clearance may be required
• Satisfactory Criminal Background Check and Drug Testing may be required

About Us

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, operates a significant portion of the company’s international store estate, with attractive, successful stores located in airports and resorts across North America.

EEO/ADA/DFWP

WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status, or any other legally protected basis. Reasonable accommodations will be provided for qualified individuals with disabilities.