Customer Service Associates

WHSmith North America; Phoenix (AZ); On-site; USD 10,000 - 60,000; Full time

Job summary

Join WHSmith North America as a Customer Service Associate where you'll provide exceptional customer experiences and maintain store standards. This role requires weekend flexibility and communication skills, with opportunities for personal growth in a leading global travel retailer.

Benefits

Medical, Dental, and Vision Insurance

Employer-Paid Life Insurance

Disability Insurance

Paid Time Off

401(k) with company match

Employee Discount

Qualifications

• Strong written and verbal English communication skills.
• Ability to multitask and resolve minor customer service conflicts.
• Previous retail or customer service experience is a plus.

Responsibilities

• Greets and assists customers throughout their shopping experience.
• Maximizes sales by suggesting products and up-selling when appropriate.
• Assists in the cleanliness and upkeep of the store.

Skills

Customer service

Strong communication skills

Multitasking

Job description

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Job Title

Customer Service Associates

Location

Phoenix, AZ 85034 US (Primary)

Job Type

Full Time/Part Time

Category

Customer Service

Education

Job Description

Join ourField Teamand help shape the future of retail—where innovation, customer connections, and career growth come together in an exciting environment!

TheCustomer Service Associateprovides an exceptional customer experience and assists with general upkeep of the store.

Location: PHXInternational Airport.Phoenix, AZ 85034 US

Schedule: Weekend availability required

Pay:$16.00

• Medical, Dental, and Vision Insurance
• Employer-Paid Life Insurance
• Disability Insurance
• Paid Time Off
• 401(k) with company match
• Employee Discount

Job Responsibilities

• Greets and assists customers throughout their shopping experience
• Maximizes sales by suggesting products and up-selling when appropriate
• Remains knowledgeable of the store’s merchandise and current promotions
• Assists in the cleanliness and upkeep of the store; maintains store displays and merchandise
• Assists with inventory and receiving of merchandise
• Replenishes backstock to maintain appropriate levels of merchandise on the floor
• Conducts markdowns of merchandise as instructed
• Perform opening/closing duties, including securing cash registers and store security
• Communicates customer complaints and inventory concerns to management in a timely manner
• If identified as a keyholder, additional responsibilities will be assigned
• Other duties as assigned

Job Requirements

• Previous retail or customer service experience is a plus, but not required
• Strong written and verbal English communication skills
• Demonstrated customer service experience
• Ability to multitask and resolve minor customer service conflicts
• Alcohol Beverage Awareness Cared (TAM Card) may be required
• Additional Security clearance may be required
• Satisfactory Criminal Background Check and Drug Testing May be required

Additional Requirements

• Frequent standing, walking, climbing, crouching, bending, pushing, or pulling
• Normal or corrected vision and hearing
• Can distinguish varying or specific colors, patterns, or materials to assist customers
• Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures
• Typically, indoors
• Typically, in a consistent temperature
• Use of fine motor hand functions
• Lift 0-60 lbs with or without reasonable accommodation

About Us

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

EEO/ADA/DFWP

WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law.