Customer Service Associate

Wawa, Inc.; Ocean City (NJ); On-site; USD 28,000 - 36,000; Full time

Job summary

An established industry player is seeking a Customer Service Associate to enhance the shopping experience in their stores. This role involves greeting customers, operating cash registers, and preparing food and beverages to meet customer specifications. The ideal candidate will possess strong communication skills and a commitment to delivering exceptional service. Join a dynamic team dedicated to creating a welcoming environment while ensuring compliance with safety and quality standards. If you thrive in fast-paced settings and enjoy working with people, this opportunity is perfect for you.

Qualifications

• Prior food service or customer service experience preferred.
• Ability to learn FSRA processes and procedures.

Responsibilities

• Greet customers and provide an enjoyable shopping experience.
• Operate the cash register and handle payments.
• Prepare made-to-order food and beverages.

Skills

Customer Service

Communication Skills

Food Preparation

Cash Register Operations

Education

High School Diploma or Equivalent

Job description

Join to apply for the Customer Service Associate role at Wawa, Inc.

Job Description

Job Title: Customer Service Associate

Location: Field

Department: Store Operations

Job Summary

The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping, and other related functions. The role involves delivering an exceptional customer experience that supports Wawa’s vision to fulfill lives every day.

Principal Duties

1. Greet customers and provide an enjoyable shopping experience. Respond to requests and complaints courteously, utilizing the GREAT customer service model.
2. Communicate customer requests and concerns to management.
3. Operate the cash register, scan items, handle payments, and assist with fuel and lottery transactions.
4. Comply with laws by requesting ID for restricted products.
5. Stock and refill products in various store areas.
6. Perform fuel transactions and monitor fuel activities.
7. Prepare made-to-order food and beverages per recipes or customer specifications.
8. Maintain food and beverage areas, ensuring cleanliness and proper stock levels.
9. Follow safety, security, and quality policies and procedures.
10. Complete store housekeeping tasks and maintain a safe, organized work area.
11. Perform other tasks as assigned by management.

Essential Functions

• Ability to work independently and in teams.
• Good communication and customer service skills.
• Ability to learn FSRA processes and procedures.
• Flexibility to work overtime and in fast-paced environments.
• Physical ability to stand, walk, handle, reach, bend, lift up to 35 lbs, and tolerate cleaning products.
• Minimum age of 16 years old and reliable transportation.
• Wearing slip-resistant shoes is required.

Basic Qualifications

• High school diploma or equivalent preferred.
• Prior food service or customer service experience preferred.

Wawa provides reasonable accommodations upon request to complete the application process, in accordance with applicable laws.