Customer Service Associate

Wawa, Inc.; Malvern (Chester County); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Associate to enhance the shopping experience for customers. This role involves engaging with customers, handling transactions, and preparing food and beverages, all while ensuring a clean and safe environment. Ideal candidates will possess strong communication skills and a passion for customer service. Join a team that values dedication and offers opportunities for growth in a fast-paced setting. If you're ready to make a difference and thrive in a team-oriented atmosphere, this position is for you!

Qualifications

• Prior food service and/or customer service experience preferred.
• Pursuit of or high school diploma or equivalent, preferred.

Responsibilities

• Greet customers and provide an enjoyable shopping experience.
• Operate cash register and handle transactions accurately.
• Prepare made-to-order food and beverages according to specifications.

Skills

Customer Service

Communication Skills

Food Preparation

Cash Handling

Multi-tasking

Education

High School Diploma or Equivalent

Job description

Join to apply for the Customer Service Associate role at Wawa, Inc.

Job Description

Job Title: Customer Service Associate

Location: Field

Department: Store Operations

Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. The Customer Service Associate delivers an exceptional customer experience that supports Wawa’s vision to fulfill lives every day.

Principal Duties

1. Greet and provide an enjoyable shopping experience for all customers. Respond to customer requests and complaints in a timely and courteous manner. Utilize the GREAT customer service and customer recovery model to ensure customer engagement.
2. Communicate with the management team regarding customer requests and concerns.
3. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Maintain proper cash levels in register drawer and change machines. Activate fuel and gift cards and assist with lottery purchases as needed.
4. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.
5. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles.
6. Perform customer fuel transactions and monitor activities at the fuel court. Stop fuel pumps if necessary.
7. Prepare all made to order food and/or beverages according to recipe or customer specifications.
8. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Ensure coffee thermals are filled and working properly.
9. Ensure the proper execution of assigned foodservice and beverage programs and procedures.
10. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills.
11. Follow proper coding procedures. Check expiration codes, face and inspect all items. Pull expired items, document and discard.
12. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawa’s policy manual, training materials and other publications.
13. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.).
14. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards.
15. Complete other tasks as assigned by store management.

Essential Functions

• Ability to work well individually as well as in a team environment
• Good communication skills
• Excellent customer service skills
• Ability to learn FSRA process and procedures and demonstrate on a daily basis
• Ability to work overtime as needed
• Ability to multi-task in fast paced environment
• Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures
• Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
• Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
• Must be able to lift and carry up to 35 lbs
• Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment.
• Must be at least 16 years old
• Must have reliable transportation
• Must wear slip resistant shoes at all times
• Must be able to tolerate exposure to cleaning products

Basic Qualifications

• Pursuit of or high school diploma or equivalent, preferred
• Prior food service and/or customer service experience preferred

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at [e-mail] or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.