Customer Service Associate

Express Employment Professionals - Cincinnati East; New York (NY); On-site; USD 38,000 - 54,000; Full time

Job summary

Express Employment Professionals - Brooklyn is seeking a dedicated Customer Service Associate to join our growing team in the New York City area. You will be the first point of contact for customers, handling inquiries, processing orders, and ensuring a positive experience.

Ideal candidates have experience in customer service, strong communication skills, proficiency with MS Office, and a collaborative mindset.

Qualifications

• Experience in customer service, call center, or retail environment preferred.
• Strong verbal and written communication skills.
• Proficiency with MS Office and data entry systems.
• Ability to stay calm and solution-oriented under pressure.
• Collaborative attitude with strong interpersonal skills.

Responsibilities

• Respond to customer inquiries via phone, email, or in person.
• Process orders, returns, and account updates accurately.
• Handle complaints and provide appropriate solutions in a timely manner.
• Maintain customer records and update databases with current information.
• Collaborate with team members to improve service quality and efficiency.
• Promote products or services when appropriate to enhance customer satisfaction.

Skills

Customer service

Communication

Problem solving

Teamwork

Data entry

Tools

MS Office

Job description

Express Employment Professionals - Brooklyn, NY is seeking a dedicated and reliable Customer Service Associate to join a growing company in the New York City area. The ideal candidate is personable, organized, and able to handle customer inquiries efficiently while maintaining a positive and professional attitude.

Job Description

As a Customer Service Associate, you will serve as the first point of contact for customers, providing support, resolving issues, and ensuring every client has a positive experience. You will work collaboratively with internal departments to ensure smooth communication and timely solutions.

Key Responsibilities

• Respond to customer inquiries via phone, email, or in person
• Process orders, returns, and account updates accurately
• Handle complaints and provide appropriate solutions in a timely manner
• Maintain customer records and update databases with current information
• Collaborate with team members to improve service quality and efficiency
• Promote products or services when appropriate to enhance customer satisfaction

Requirements

• Experience - Prior experience in customer service, call center, or retail environment preferred
• Communication - Strong verbal and written communication skills
• Technical Skills - Proficiency with MS Office and data entry systems
• Problem-Solving - Ability to stay calm and solution-oriented under pressure
• Teamwork - Collaborative attitude with strong interpersonal skills
• Commute - Must reside within a reasonable distance (60 minutes or less commute)

About Express Employment Professionals

At Express Employment Professionals - Brooklyn, we match talented candidates with top employers across New York City. We offer a range of opportunities from entry-level to skilled professional roles and are committed to helping you achieve your career goals.

We are an Equal Opportunity Employer, dedicated to diversity, inclusion, and fair hiring practices.

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