Call Center / Customer Support

Express Employment Professionals - Cincinnati East; New York (NY); On-site; USD 38,000 - 48,000; Full time

Job summary

Express Employment Professionals – Brooklyn, NY is seeking a motivated Call Center / Customer Support Representative in the New York City area. You will be the first point of contact for customers, handling inquiries and resolving issues with professionalism and accuracy to ensure a positive experience.

The role involves answering calls, emails, and messages, assisting with orders and account questions, and documenting interactions in the CRM.

Qualifications

• 1–2 years of call center or customer service experience
• Strong verbal and written communication abilities
• Friendly, patient, and able to remain calm under pressure
• Proficiency with Microsoft Office and CRM software preferred

Responsibilities

• Answer inbound calls, emails, and messages in a professional manner
• Assist customers with orders, account questions, and service issues
• Document all customer interactions in the CRM or ticketing system
• Escalate complex cases to the appropriate department when needed
• Follow up with customers to ensure satisfaction and resolution
• Meet performance goals related to call handling, response time, and quality

Skills

Verbal and written communication

Customer service mindset

Calm under pressure

Time management

Tools

CRM software

Microsoft Office

Job description

Express Employment Professionals – Brooklyn, NY is seeking an energetic and customer-oriented Call Center / Customer Support Representative to join a dynamic team in the New York City area. The ideal candidate will have excellent communication skills, a friendly demeanor, and a passion for helping people resolve their issues quickly and efficiently.

Job Description

As a Call Center / Customer Support Representative, you will serve as the first point of contact for customers—handling inquiries, resolving concerns, and providing product or service information. You’ll ensure every interaction is professional, accurate, and focused on delivering a positive customer experience.

Key Responsibilities

• Answer inbound calls, emails, and messages in a professional manner

• Assist customers with orders, account questions, and service issues

• Document all customer interactions in the CRM or ticketing system

• Escalate complex cases to the appropriate department when needed

• Follow up with customers to ensure satisfaction and resolution

• Meet performance goals related to call handling, response time, and quality

Requirements

Experience – 1–2 years of call center, customer service, or support experience
Skills – Strong verbal and written communication abilities
Personality – Friendly, patient, and able to remain calm under pressure
Technical – Proficiency with Microsoft Office and CRM software (preferred)
Organization – Excellent multitasking and time management skills
Commute – Must reside within a reasonable distance (60 minutes or less commute)

About Express Employment Professionals

At Express Employment Professionals – Brooklyn, we specialise in connecting dedicated customer service professionals with top employers throughout New York City. Our mission is to help you grow your career while providing quality support to businesses and their customers.

We are an Equal Opportunity Employer, committed to diversity, inclusion, and fair employment practices.

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