Billing Customer Service Associate

Jobtailor; Idaho; On-site; USD 32,000 - 42,000; Full time

Job summary

Jobtailor in Idaho is seeking a customer service professional to handle inquiries via calls, email, chat, and other channels, delivering accurate information and friendly support.

You will build trust with customers, navigate multiple systems, document interactions, and adapt communication style to ensure a positive experience.

Candidates should have a high school diploma or GED, strong verbal and written skills, and a desire to learn.

Qualifications

• Strong verbal and written communication skills with the ability to clearly convey information to various audiences while showing empathy and understanding of the customer's needs.
• Ability to analyze information and think critically to make informed decisions.
• Organizational and time management skills with the ability to handle shifting priorities in a high-volume, fast-paced environment.

Responsibilities

• Successfully complete applicable new hire training.
• Handle inbound inquiries from external customers and/or internal business partners via calls, emails, chats and/or other methods, taking the appropriate action as needed.
• As you grow your knowledge and skills, increase the variety of interactions you are able to assist, which may include questions regarding quotes, policies, coverages, billing, audits, or application access/support.
• Build and maintain customer satisfaction and trust by actively listening to inquiries and effectively applying learned product, systems, and business area knowledge to educate and respond to the customer accurately and efficiently.
• Navigate multiple systems and platforms simultaneously while interacting with the customer.
• Adapt and modify communication style to provide a positive, consistent, empathetic, and thorough customer experience.
• Ensure accurate and comprehensive documentation of information, following the defined guidelines and procedures of the corresponding business area.
• May support departmental projects and initiatives and take on other developmental opportunities.
• Perform other duties as assigned

Skills

Communication skills

Critical thinking

Time management

Adaptability

Empathy

Organizational skills

Education

High School Diploma

GED

Job description

Responsibilities

• Successfully complete applicable new hire training
• Handle inbound inquiries from external customers and/or internal business partners via calls, emails, chats and/or other methods, taking the appropriate action as needed
• As you grow your knowledge and skills, increase the variety of interactions you are able to assist, which may include questions regarding quotes, policies, coverages, billing, audits, or application access/support
• Build and maintain customer satisfaction and trust by actively listening to inquiries and effectively applying learned product, systems, and business area knowledge to educate and respond to the customer accurately and efficiently
• Navigate multiple systems and platforms simultaneously while interacting with the customer
• Adapt and modify communication style to provide a positive, consistent, empathetic, and thorough customer experience
• Ensure accurate and comprehensive documentation of information, following the defined guidelines and procedures of the corresponding business area
• May support departmental projects and initiatives and take on other developmental opportunities
• Perform other duties as assigned

Requirements

• Prior customer service experience
• Strong verbal and written communication skills with the ability to clearly convey information to various audiences while showing empathy and understanding of the customer's needs
• Proficiency utilizing technology, including the ability to navigate across multiple systems simultaneously
• Ability to analyze information and think critically to make informed decisions
• Organizational and time management skills with the ability to handle shifting priorities in a high-volume, fast-paced environment
• Flexibility and resiliency to navigate change
• Desire to continuously acquire new skills and knowledge
• High school diploma or GED

Soft Skills

• Empathy
• Critical Thinking
• Flexibility
• Resiliency
• Time Management

Certifications & Qualifications

• High School Diploma
• GED