Customer Experience Representative

Jobtailor; Kansas; On-site; USD 32,000 - 42,000; Full time

Job summary

Jobtailor is seeking a customer service representative in the United States. The role involves researching, resolving, and responding to inquiries via telephone, written communication, and email, while collaborating with peers and leadership to find effective solutions.

The position emphasizes timely, accurate responses and adherence to company and regulatory requirements, with opportunities to contribute to special projects across departments.

Qualifications

• High school diploma or equivalent.
• College or continuing education courses in communications and/or medical related fields (preferred).
• Two years of navigating multiple computer systems.
• Two years of customer service experience.

Responsibilities

• Research, resolve, and respond to inquiries and correspondence via telephone, written, and email communication
• Resolve customer inquiries and complaints in a timely and accurate manner according to company and regulatory requirements
• Work with peers, other departments, and leadership to find appropriate solutions to problems
• Perform assigned job-related duties as required, including any special projects

Skills

Customer service experience

Problem solving

Communication skills

Regulatory compliance

Computer system navigation

Education

High School Diploma

Job description

• Research, resolve, and respond to inquiries and correspondence via telephone, written, and email communication
• Resolve customer inquiries and complaints in a timely and accurate manner according to company and regulatory requirements
• Work with peers, other departments, and leadership to find appropriate solutions to problems
• Perform assigned job-related duties as required, including any special projects

Requirements

• High school diploma or equivalent
• College or continuing education courses in communications and/or medical related fields (preferred)
• Two years of navigating multiple computer systems
• Two years of customer service experience

Core Competencies

Demonstrates strong customer service skills with the ability to resolve inquiries and complaints effectively while adhering to company and regulatory requirements. Proficient in navigating multiple computer systems to support communication and problem-solving efforts.

Highest-signal resume keywords

• Customer Service Experience
• Problem Resolution
• Communication Skills
• Computer System Navigation
• Regulatory Compliance

ATS Optimization Keywords

Soft Skills

• Interpersonal Skills
• Written Communication
• Verbal Communication

Certifications & Qualifications

• High School Diploma

Industry Keywords

• Customer Inquiries
• Complaints Resolution
• Special Projects
• Collaboration
• Timely Response