Customer Service Representative

Jobtailor; Buffalo (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Modern is seeking a dedicated customer service representative in Buffalo to handle residential and commercial inquiries. You will train to become knowledgeable about waste services and policies, and respond to calls and emails with professionalism.

You will enter data, log interactions, and review performance metrics with your manager to improve service delivery in a dynamic team environment.

Qualifications

• High School Diploma or GED required.
• 2–3 years of customer service experience, call center environment preferred.
• Basic use of MS Office (Word, Excel, Outlook).
• Strong keyboarding skills.
• Professional email communication skills.
• Excellent verbal, written and analytical skills.
• Good time management to prioritize and plan work activities.
• Positive and engaged attitude.
• Identifies and resolves problems in a timely manner.
• reacts well under pressure and treat others with respect.
• Work efficiently and effectively, both independently and as a team to ensure call standards.
• Balances team and individual responsibilities and helps build a positive team atmosphere.
• Adapts to frequent changes in the work environment.

Responsibilities

• Successfully complete training to become knowledgeable about the waste services industry and Modern’s services and policies.
• Respond in a timely and accurate manner to residential and commercial customer service calls, ensuring that service issues are treated professionally.
• Effectively respond to routine issues regarding service matters, including outbound calls to resolve inquiries and equipment issues.
• Return all calls, emails and faxes timely to ensure concerns are understood and resolved.
• Receive and review performance metric reports and action plans with manager to understand performance.
• Enter service data into computer systems accurately.
• Log information about customer service interactions to track inquiries and resolutions.
• Perform other job-related duties as assigned.

Skills

Customer service experience

Call center environment

MS Office proficiency

Verbal and written communication

Time management

Adaptability

Team collaboration

Positive attitude

Problem solving

Pressure management

Education

High School Diploma or GED

Tools

MS Office

Job description

Responsibilities

• Successfully complete training to become knowledgeable about the waste services industry and Modern’s services and policies.
• Respond in a timely and accurate manner to residential and commercial customer service calls, ensuring that service issues and concerns are treated in a respectful and professional manner.
• Effectively respond to routine issues regarding service matters, which may involve outbound calls and other communications to resolve service inquiries and equipment issues.
• Return all internal and external calls, emails and faxes in a timely manner to ensure that customers’ concerns are understood, addressed and resolved in an efficient and complete manner.
• Receive and review individual performance metric reports and action plans with manager to understand individual performance.
• Enter service data into computer.
• Log information about customer service interactions into systems; updates information in a timely and accurate manner in order for associates to track service inquiries and resolution.
• Perform other job-related duties as assigned or apparent.

Requirements

• High School Diploma or GED (accredited)
• 2 – 3 years of Customer Service experience, call center environment preferred
• Basic use of the MS Office (Word, Excel and Outlook)
• Strong keyboarding skills
• Professional email communication skills
• Excellent verbal, written and analytical skills
• Good time management skills to prioritize and plan work activities
• Positive and engaged attitude.
• Identifies and resolves problems in a timely manner
• Reacts well under pressure and treat others with respect
• Work efficiently and effectively, both independently and as a team to ensure call standards.
• Balances team and individual responsibilities and helps build a positive team atmosphere
• Adapts and able to deal with frequent changes in the work environment.

Core Competencies

Demonstrates strong customer service skills with a focus on effective communication and problem resolution. Proficient in data entry and performance tracking while maintaining a positive and adaptable attitude in a dynamic work environment.

Highest-signal resume keywords

• Customer Service Experience
• Call Center Environment
• MS Office Proficiency
• Verbal And Written Communication Skills
• Time Management Skills

Hard Skills

• Data Entry
• Performance Metric Analysis
• Keyboarding Skills
• Service Data Logging

Soft Skills

• Problem Solving
• Adaptability
• Team Collaboration
• Positive Attitude
• Pressure Management

Certifications & Qualifications

• High School Diploma
• GED

Industry Keywords

• Waste Services Industry
• Customer Service Calls
• Service Inquiries
• Equipment Issues