Customer Service Representative

Jobtailor; Santa Cruz (CA); On-site; USD 36,000 - 52,000; Full time

Job summary

Jobtailor in Santa Cruz, CA is seeking a customer service representative to handle inquiries via phone and email. You will provide product information, assist with scheduling repairs, and enter data accurately on-site.

The role requires a high school diploma, strong communication skills, and the ability to work in a fast-paced, team-oriented environment, with weekend shifts and on-site training as needed.

Qualifications

• High school diploma or equivalent.
• Excellent written and verbal communication skills.
• Prior customer service or call center experience.
• Availability for shifts including Saturday, Sunday and Monday or Friday.
• Ability to complete initial onsite training outside the normal schedule.
• Detail-oriented and organized.
• Ability to work in a fast-paced, team-oriented environment and independently.

Responsibilities

• Respond to customer inquiries via phone and email.
• Provide information about products and services.
• Assist customers with scheduling repairs and services.
• Collect and accurately enter information.

Skills

Customer service

Communication

Data entry

Scheduling repairs

Product knowledge

Organizational skills

Team-oriented environment

Fast-paced adaptability

Education

High school diploma

Job description

• Respond to customer inquiries via phone and email
• Provide information about products and services
• Assist customers with scheduling repairs and services
• Collect and accurately and efficiently data enter information
• Work assigned shifts including Saturday, Sunday and Monday or Friday
• Complete initial training on site and outside the normal schedule

Requirements

• High school diploma or equivalent
• Excellent written and verbal communication skills
• Prior customer service or call center experience
• Availability for shifts including Saturday, Sunday and Monday or Friday
• Ability to complete initial onsite training outside the normal schedule
• Detail-oriented and organized
• Ability to work in a fast-paced, team-oriented environment and independently

Core Competencies

Demonstrates strong customer service skills with the ability to respond to inquiries effectively and provide detailed product information. Capable of working flexible shifts and completing training while maintaining attention to detail and organization.

Highest-signal resume keywords

• Customer Service Experience
• Excellent Written Communication
• Excellent Verbal Communication
• Detail-Oriented
• Team-Oriented Environment

ATS Optimization Keywords

Hard Skills

• Data Entry
• Scheduling Repairs
• Product Knowledge

Soft Skills

• Organizational Skills
• Fast-Paced Adaptability

Certifications & Qualifications

• High School Diploma

Industry Keywords

• Call Center Experience
• Customer Inquiries
• Onsite Training