Part Time Customer Service Associate

Hertz; Long Beach, Northern (CA, KY); Hybrid; USD 25,000 - 30,000; Part time

Benefits offered by this job

Bonus plans

Benefits program

Commission

Job summary

Hertz in Long Beach, CA is seeking a part-time Customer Service Associate to consult with customers on their car rental and maximize revenue by offering products and services. You will deliver world-class service, welcome customers, process rentals and returns, and work with a team to support the Hertz brand.

You will handle documentation, assist customers in person or by phone, and participate in a fast-paced environment while upholding professional standards and contributing to customer

Qualifications

• Provide world-class customer service throughout the rental lifecycle.
• Welcome customers with a smile and maintain Hertz brand standards.
• Explain and promote optional products to meet customer needs.
• Prepare rental documents accurately and review charges at return.
• Answer phones and assist customers in a friendly, prompt manner.

Responsibilities

• Provide world class customer service by managing the rental (and occasionally return) process.
• Welcome each customer with a smile and represent Hertz professionally.
• Process rentals and returns accurately, ensuring correct rates and service charges.
• Offer optional products to meet customer wants and needs and resolve issues.
• Answer phones and assist customers in a friendly, helpful manner.
• Coordinate customers within queues to minimize wait times and promote efficient service.

Skills

Customer service

Self-motivation

Typing

Multitasking

English proficiency

Communication

Time management

Professionalism

Teamwork

Customer focus

Job description

The part time Customer Service Associate consults with customers on their car rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support.

What You’ll Get:

• Hourly Rate is $18.50 + Commission. This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans.
• Bonus Plans: Eligible, Up to 12%
• Bonus: Eligible, Up to 12%
• Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
  • Employee Assistance Program for employees & family
  • Perks & Discounts –Theme Park Tickets, Gym Discounts & more

Responsibilities:

• Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz’s policies and procedures.
• Welcome each customer with a smile.
• Proudly represent Hertz with your professional appearance, language and behavior.
• Focus on providing a clean and safe vehicle, to every customer, every time.
• Take ownership of each customer’s service experience by immediately owning and resolving issues.
• Be proud of our brand and the role you play in our success.
• Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.
• Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.
• Build brand loyalty.
• Utilize company approved sales and service techniques when determining customer wants and needs.
• Offer optional products to meet customer wants and needs.
• Prepare all rental and return documents accurately and completely.
• Qualify each customer using our company rental requirement guidelines.
• Providecustomers assistance with directions, maps, local area information, appropriate service information, etc.
• Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Ensure that the return date and time on the rental agreement is accurate.
• Review all charges at the time of vehicle return.
• Prepare the Rental Agreement Folder with all required information.
• Answer the phones to assist customers in afriendly, helpful and prompt manner.
• Assist customers by effectively resolving all customer service issues.
• Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

Skills:

• Passion for customer service and attention to detail - Goes the extra mile
• Self-motivated to achieve and exceed targeted goals
• Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
• Proficiency in English
• Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
• Work in a fast-paced environment with a variety of tasks.
• Excellent organizational and time management skills
• Demonstrate professionalism and interpersonal skills
• Proven experience of working well within a team
• 100% customer focus, with proven experience within a customer facing environment

Additional Requirements:

• Work flexible shifts including weekends and holidays; and work overtime as required
• Work outdoors during all weather conditions
• Stand for long periods of time