Part Time Customer Service Associate

Hertz; Reno (NV); On-site; USD 22,041 - 26,174; Part time

Benefits offered by this job

Hourly rate plus commission

On Target Earnings potential

Benefits package

Job summary

Hertz in Reno is seeking a part-time Customer Service Associate to assist customers with car rentals, offering products and services to maximize revenue while overcoming objections.

You will provide world-class service, welcome customers, maintain a professional appearance, and resolve issues quickly, while supporting team goals and delivering a positive brand experience.

Qualifications

• Experience in customer service or sales is preferred.
• Willingness to work weekends/holidays and overtime as needed.
• Proficiency with computer systems and ability to multitask in a fast-paced environment.

Responsibilities

• Provide world-class customer service by managing the rental process in line with Hertz policies.
• Greet customers with a smile and present a professional appearance.
• Represent Hertz with professional language and behavior.
• Ensure clean, safe vehicles are prepared for customers.
• Own and resolve customer issues promptly to enhance the service experience.
• Promote brand loyalty and upsell optional products to meet customer needs.
• Assist customers with directions, maps, and local information; answer phones promptly.

Skills

Customer service

Upselling

English proficiency

Computer skills

Multitasking

Team player

Flexible shifts

Job description

The part time Customer Service Associate consults with customers on their car rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support.

What You’ll Get:

• Hourly Rate is $16.25 + Commission. This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans.
• Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
  • Employee Assistance Program for employees & family
  • Perks & Discounts –Theme Park Tickets, Gym Discounts & more

Responsibilities:

• Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz’s policies and procedures.
• Welcome each customer with a smile.
• Proudly represent Hertz with your professional appearance, language and behavior.
• Focus on providing a clean and safe vehicle, to every customer, every time.
• Take ownership of each customer’s service experience by immediately owning and resolving issues.
• Be proud of our brand and the role you play in our success.
• Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.
• Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.
• Build brand loyalty.
• Utilize company approved sales and service techniques when determining customer wants and needs.
• Offer optional products to meet customer wants and needs.
• Prepare all rental and return documents accurately and completely.
• Qualify each customer using our company rental requirement guidelines.
• Providecustomers assistance with directions, maps, local area information, appropriate service information, etc.
• Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Ensure that the return date and time on the rental agreement is accurate.
• Review all charges at the time of vehicle return.
• Prepare the Rental Agreement Folder with all required information.
• Answer the phones to assist customers in afriendly, helpful and prompt manner.
• Assist customers by effectively resolving all customer service issues.
• Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

Skills:

• Passion for customer service and attention to detail - Goes the extra mile
• Self-motivated to achieve and exceed targeted goals
• Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
• Proficiency in English
• Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
• Work in a fast-paced environment with a variety of tasks.
• Excellent organizational and time management skills
• Demonstrate professionalism and interpersonal skills
• Proven experience of working well within a team
• 100% customer focus, with proven experience within a customer facing environment

Additional Requirements:

• Work flexible shifts including weekends and holidays; and work overtime as required
• Work outdoors during all weather conditions
• Stand for long periods of time