Customer Service Sales Associate

Hertz-1; SeaTac (WA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

On Target Earning potential

Up to 12% bonus plan

Bonus plans eligible

Overtime pay eligible

Holiday pay

Sick pay

Paid time off / vacations

Profit sharing eligible

Job summary

Hertz-1 in SeaTac, WA seeks a Customer Service Sales Associate to consult with customers on car rentals, maximize revenue by offering products, and ensure world-class service.

You will welcome customers, uphold Hertz standards, upsell optional services, process rental documents, and resolve issues swiftly in a fast-paced, team-based environment. Overtime and weekend shifts may be required.

Qualifications

• Customer service and sales experience preferred.
• Ability to upsell and handle objections.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Manage the rental and return processes per Hertz policies.
• Greet customers with a friendly, professional demeanor.
• Provide world-class service and resolve issues promptly.
• Explain rates, charges and optional products to customers.
• Assist customers with directions and local information.
• Answer phones promptly and help customers in the queue.
• Maintain brand standards and teamwork throughout shifts.

Skills

Communication skills

Relationship building

Multitasking

Upselling

Ownership

Teamwork

English proficiency

Professionalism

Job description

Customer Service Sales Associate

consults with customers on their car rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support.

What You’ll Get:

• Hourly Rate is $21.24 + Commission. This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans.
• Bonus Plans: Eligible, Up to 12%.
• Bonus: Eligible, Up to 12%.
• Overtime Pay: Eligible (The company pays overtime in accordance with federal, state, and local laws. Per company policy, approval is required prior to the use of overtime).
• Holiday Pay: Eligible (1.5 x regular pay rate for hours worked on a designated holiday, in addition to receiving 8 hours of holiday pay).
• Sick Pay: Granted Up to 48 hours.
• Paid Time Off / Vacation / Paid observed Holidays (Accruals start at .83 Days a Month, 4 Floating Holidays, 9 Paid Observed Holidays).
• Profit Sharing: Eligible.

Qualifications:

• Strong oral and written communication skills.
• Must have the ability to build relationships with customers.
• This position requires strong multitasking.
• The ability to upsell and overcome customer objections.
• Display a high level of ownership, accountability, and initiative.

Responsibilities:

• Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz’s policies and procedures.
• Welcome each customer with a smile.
• Proudly represent Hertz with your professional appearance, language and behavior.
• Focus on providing a clean and safe vehicle, to every customer, every time.
• Take ownership of each customer’s service experience by immediately owning and resolving issues.
• Be proud of our brand and the role you play in our success.
• Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.
• Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.
• Build brand loyalty.
• Utilize company approved sales and service techniques when determining customer wants and needs.
• Offer optional products to meet customer wants and needs.
• Prepare all rental and return documents accurately and completely.
• Qualify each customer using our company rental requirement guidelines.
• Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
• Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Ensure that the return date and time on the rental agreement is accurate.
• Review all charges at the time of vehicle return.
• Prepare the Rental Agreement Folder with all required information.
• Answer the phones to assist customers in a friendly, helpful and prompt manner.
• Assist customers by effectively resolving all customer service issues.
• Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

Skills:

• Passion for customer service and attention to detail - Goes the extra mile.
• Self-motivated to achieve and exceed targeted goals.
• Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems.
• Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
• Proficiency in English.
• Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
• Work in a fast-paced environment with a variety of tasks.
• Excellent organizational and time management skills.
• Demonstrate professionalism and interpersonal skills.
• Proven experience of working well within a team.
• 100% customer focus, with proven experience within a customer facing environment.

Additional Requirements:

• Work flexible shifts including weekends and holidays; and work overtime as required.
• Stand for long periods of time.