Customer Service Associate
Workout Anytime
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Benefits offered by this job
Job summary
Workout Anytime is hiring a Customer Service Associate to greet members, guide tours, and process memberships in a fast-paced gym setting. You will support daily club operations, answer inquiries, and promote services and promotions to help members start their fitness journey.
The role offers flexible scheduling, paid training, and a path for career advancement into leadership positions within a supportive team.
Qualifications
- Strong communication and customer service skills.
- Positive attitude with a passion for helping people.
- Experience in hospitality, retail, or fitness preferred.
- Comfortable with computers, POS systems, and scheduling tools.
- Reliable, punctual, and organized with strong attention to detail.
- Availability to work a flexible schedule including evenings, weekends, and some holidays.
Responsibilities
- Greet all members and guests warmly, providing a friendly and professional first impression.
- Check in members, verify accounts, and assist with membership questions or updates.
- Engage with guests and prospective members to explain membership options, provide tours, and close new membership sales with professionalism and enthusiasm.
- Schedule new members for their initial Success Sessions to help launch their fitness journey.
- Provide information about club services, amenities, and promotions.
- Process membership enrollments, upgrades, and billing inquiries accurately.
- Maintain the front desk, lobby, and gym floor to company cleanliness standards.
- Support sales and marketing efforts, including local outreach and promotional events.
- Handle phone calls, emails, and in-person inquiries with prompt and professional communication.
- Monitor club access and follow company safety and security procedures.
- Assist team members with operations, cleaning, and light maintenance tasks as needed.
- Uphold all Workout Anytime policies, member privacy, and brand standards.
Skills
Tools
Job description
Replies within 24 hours
- Employee discounts
- Free food & snacks
- Free uniforms
- Training & development
Join one of the fastest-growing fitness franchises in America — Workout Anytime 24/7, recently ranked among Entrepreneur’s Top 500 Franchises for 2024! If you’re friendly, dependable, and passionate about helping others live healthier lives, this is your opportunity to join a team that truly values ATTITUDE, CARE, and EXCELLENCE. As a Customer Service Associate, you’ll be the first impression of our club — delivering great service, assisting members, and supporting daily operations in a fun, positive environment.
- Training and mentorship from industry experts
- Flexible scheduling based on club needs and your availability
- Continued education and professional development resources
- Free Workout Anytime membership
- Workout Anytime attire provided
- Bonus and incentive programs
- Team-building events and employee recognition programs
- Supportive, non-smoking, health-focused environment
- Opportunities for career advancement into leadership roles such as Assistant Manager, Club Manager, or Certified Personal Trainer through our internal development program
- Greet all members and guests warmly, providing a friendly and professional first impression.
- Check in members, verify accounts, and assist with membership questions or updates.
- Engage with guests and prospective members to explain membership options, provide tours, and close new membership sales with professionalism and enthusiasm.
- Schedule new members for their initial Success Sessions to help launch their fitness journey.
- Provide information about club services, amenities, and promotions.
- Process membership enrollments, upgrades, and billing inquiries accurately.
- Maintain the front desk, lobby, and gym floor to company cleanliness standards.
- Support sales and marketing efforts, including local outreach and promotional events.
- Handle phone calls, emails, and in-person inquiries with prompt and professional communication.
- Monitor club access and follow company safety and security procedures.
- Assist team members with operations, cleaning, and light maintenance tasks as needed.
- Uphold all Workout Anytime policies, member privacy, and brand standards.
- Strong communication and customer service skills
- Positive, energetic ATTITUDE with a passion for helping people
- Previous experience in hospitality, retail, or fitness preferred
- Comfortable working with computers, POS systems, and scheduling tools
- Reliable, punctual, and organized with strong attention to detail
- Availability to work a flexible schedule including evenings, weekends, and some holidays
- Ability to stand or walk for extended periods
- Light lifting (up to 50 lbs) for occasional cleaning or stocking duties
- Comfortable working in an active gym environment
- All positions are designated as non-smoking roles; employees must maintain a tobacco-free and vape-free lifestyle while representing the company
- Free gym membership
- Competitive hourly pay with opportunities for advancement
- Performance incentives and sales bonuses
- Workout Anytime branded attire provided
- On-site training and access to the Workout Anytime career development path
- Supportive team culture focused on personal growth and EXCELLENCE
Compensation: $15.00 - $17.00 per hour
Workout Anytime 24/7 has earned a well-deserved spot on Entrepreneur's prestigious list of top 500 Franchises for 2024! Atlanta-based Workout Anytime is a 24-hour, seven-day-a-week fitness concept with 180+ units across the U.S. Founded by fitness veterans John Quattrocchi and Steve Strickland, the company was formed to provide members with first-class fitness facilities at the lowest cost possible, deliver a profitable and affordable business model to franchisees and offer exciting career opportunities for its employees.
To provide a friendly, convenient, life-changing journey with passion.
To reshape the fitness community where everybody aspires to be the best they can be.
- Attitude - We drive a positive culture of confidence and enthusiasm by doing the right thing for all our members, partners, and staff.
- Care - We provide our members, partners, and staff with an environment that is welcoming and respectful of each individual.
- Excellence - We are committed to the success of our members and partners through the expertise and dedication of our team.
- Think Big
- Keep It Simple
- Do It With Integrity
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