Customer Service Associate

Workout Anytime - Burns; Franklin (TN); On-site; USD 16,531 - 24,796; Part time

Benefits offered by this job

Employee discounts

Free food & snacks

Free uniforms

Free Workout Anytime membership

Performance incentives and sales bonuses

Supportive team culture

Job summary

A leading fitness franchise in Franklin, TN is seeking a Customer Service Associate to deliver excellent service and support daily operations. This role involves engaging with members, answering inquiries, and creating a positive environment. Candidates should be friendly, reliable, and possess strong communication skills. The position offers flexible scheduling and opportunities for advancement into leadership roles. If you're passionate about fitness and helping others, apply today to join a supportive team dedicated to excellence.

Qualifications

• Previous experience in hospitality, retail, or fitness preferred.
• Availability to work a flexible schedule including evenings, weekends, and some holidays.

Responsibilities

• Greet members and guests warmly.
• Check in members and assist with membership questions.
• Engage with guests to explain membership options.
• Schedule new members for initial Success Sessions.
• Provide information about club services and promotions.

Skills

Strong communication and customer service skills

Positive, energetic ATTITUDE

Comfortable working with computers

Reliable, punctual, and organized

Job description

Benefits

• Employee discounts
• Free food & snacks
• Free uniforms

Customer Service Associate — Workout Anytime 24/7

Join one of the fastest-growing fitness franchises in America — Workout Anytime 24/7, recently ranked among Entrepreneur’s Top 500 Franchises for 2024!

If you’re friendly, dependable, and passionate about helping others live healthier lives, this is your opportunity to join a team that truly values ATTITUDE, CARE, and EXCELLENCE. As a Customer Service Associate, you’ll be the first impression of our club — delivering great service, assisting members, and supporting daily operations in a fun, positive environment.

We Offer

• Training and mentorship from industry experts
• Flexible scheduling based on club needs and your availability
• Continued education and professional development resources
• Free Workout Anytime membership
• Workout Anytime attire provided
• Bonus and incentive programs
• Team-building events and employee recognition programs
• Supportive, non-smoking, health-focused environment
• Opportunities for career advancement into leadership roles such as Assistant Manager, Club Manager, or Certified Personal Trainer through our internal development program

Key Responsibilities

• Greet all members and guests warmly, providing a friendly and professional first impression.
• Check in members, verify accounts, and assist with membership questions or updates.
• Engage with guests and prospective members to explain membership options, provide tours, and close new membership sales with professionalism and enthusiasm.
• Schedule new members for their initial Success Sessions to help launch their fitness journey.
• Provide information about club services, amenities, and promotions.
• Process membership enrollments, upgrades, and billing inquiries accurately.
• Maintain the front desk, lobby, and gym floor to company cleanliness standards.
• Support sales and marketing efforts, including local outreach and promotional events.
• Handle phone calls, emails, and in-person inquiries with prompt and professional communication.
• Monitor club access and follow company safety and security procedures.
• Assist team members with operations, cleaning, and light maintenance tasks as needed.
• Uphold all Workout Anytime policies, member privacy, and brand standards.

Qualifications

• Strong communication and customer service skills
• Positive, energetic ATTITUDE with a passion for helping people
• Previous experience in hospitality, retail, or fitness preferred
• Comfortable working with computers, POS systems, and scheduling tools
• Reliable, punctual, and organized with strong attention to detail
• Availability to work a flexible schedule including evenings, weekends, and some holidays

Physical Requirements

• Ability to stand or walk for extended periods
• Light lifting (up to 50 lbs) for occasional cleaning or stocking duties
• Comfortable working in an active gym environment
• All positions are designated as non-smoking roles; employees must maintain a tobacco-free and vape-free lifestyle while representing the company

Benefits

• Free gym membership
• Competitive hourly pay with opportunities for advancement
• Performance incentives and sales bonuses
• Workout Anytime branded attire provided
• On-site training and access to the Workout Anytime career development path
• Supportive team culture focused on personal growth and EXCELLENCE

Join Our Team

If you’re dependable, friendly, and ready to grow with a health-focused team, Workout Anytime wants to hear from you! Apply today and help us deliver an exceptional 24/7 member experience built on ATTITUDE, CARE, and EXCELLENCE.