Customer Service Associate

Workout Anytime Franchising Systems, LLC; Franklin (TN); On-site; USD 16,531 - 23,419; Full time

Benefits offered by this job

Employee discounts

Free uniforms

Free gym membership

Bonuses and incentives

Training and mentorship

Career development path

Job summary

Workout Anytime Franchising Systems, LLC is seeking a Customer Service Associate to greet members, answer questions, process enrollments, and support daily club operations at our Franklin gym. You’ll deliver friendly, professional service and help create a welcoming, health-focused environment for every guest.

Ideal candidates are reliable, energetic, with strong communication skills, comfortable with POS systems, and able to work flexible hours including evenings and weekends.

Qualifications

• Excellent communication and customer service skills.
• Positive, energetic attitude with a passion for helping people.
• Experience in hospitality, retail, or fitness preferred.
• Comfortable with computers and POS systems.
• Reliable, punctual, and detail-oriented.
• Flexible availability including evenings, weekends, and some holidays.

Responsibilities

• Greet members and guests warmly, creating a professional first impression.
• Check in members, verify accounts, and answer membership questions.
• Explain membership options, provide tours, and close new sales.
• Schedule new members for Success Sessions.
• Provide information about club services and promotions.
• Process enrollments, upgrades, and billing inquiries.
• Maintain front desk, lobby, and gym floor cleanliness.
• Support sales and marketing, local outreach, and events.
• Handle calls, emails, and inquiries promptly.
• Monitor club access and safety procedures.
• Assist with operations, cleaning, and light maintenance.
• Uphold policies, privacy, and brand standards.

Skills

Strong communication

Customer service

Positive attitude

Flexible schedule

Hospitality experience

Tools

POS systems

Scheduling tools

Job description

Customer Service Associate — Workout Anytime 24/7

Join one of the fastest-growing fitness franchises in America — Workout Anytime 24/7, recently ranked among Entrepreneur’s Top 500 Franchises for 2024! If you’re friendly, dependable, and passionate about helping others live healthier lives, this is your opportunity to join a team that truly values ATTITUDE, CARE, and EXCELLENCE. As a Customer Service Associate, you’ll be the first impression of our club — delivering great service, assisting members, and supporting daily operations in a fun, positive environment.

Benefits:

• Employee discounts
• Free food & snacks
• Free uniforms

We Offer

• Training and mentorship from industry experts
• Flexible scheduling based on club needs and your availability
• Continued education and professional development resources
• Free Workout Anytime membership
• Workout Anytime attire provided
• Bonus and incentive programs
• Team-building events and employee recognition programs
• Supportive, non-smoking, health-focused environment
• Opportunities for career advancement into leadership roles such as Assistant Manager, Club Manager, or Certified Personal Trainer through our internal development program

Key Responsibilities

• Greet all members and guests warmly, providing a friendly and professional first impression.
• Check in members, verify accounts, and assist with membership questions or updates.
• Engage with guests and prospective members to explain membership options, provide tours, and close new membership sales with professionalism and enthusiasm.

• Schedule new members for their initial Success Sessions to help launch their fitness journey.

• Provide information about club services, amenities, and promotions.
• Process membership enrollments, upgrades, and billing inquiries accurately.
• Maintain the front desk, lobby, and gym floor to company cleanliness standards.
• Support sales and marketing efforts, including local outreach and promotional events.
• Handle phone calls, emails, and in-person inquiries with prompt and professional communication.
• Monitor club access and follow company safety and security procedures.
• Assist team members with operations, cleaning, and light maintenance tasks as needed.
• Uphold all Workout Anytime policies, member privacy, and brand standards.

Qualifications

• Strong communication and customer service skills
• Positive, energetic ATTITUDE with a passion for helping people
• Previous experience in hospitality, retail, or fitness preferred
• Comfortable working with computers, POS systems, and scheduling tools
• Reliable, punctual, and organized with strong attention to detail
• Availability to work a flexible schedule including evenings, weekends, and some holidays

Physical Requirements

• Ability to stand or walk for extended periods
• Light lifting (up to 50 lbs) for occasional cleaning or stocking duties
• Comfortable working in an active gym environment
• All positions are designated as non-smoking roles; employees must maintain a tobacco-free and vape-free lifestyle while representing the company

Benefits

• Free gym membership
• Competitive hourly pay with opportunities for advancement
• Performance incentives and sales bonuses
• Workout Anytime branded attire provided
• On-site training and access to the Workout Anytime career development path
• Supportive team culture focused on personal growth and EXCELLENCE

Join Our Team

If you’re dependable, friendly, and ready to grow with a health-focused team, Workout Anytime wants to hear from you!