Customer Service Associate
Workout Anytime
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Benefits offered by this job
Job summary
Workout Anytime 24/7 is seeking a Customer Service Associate to be the friendly first impression at the club. You’ll greet members, assist with membership questions, tours, and enrollments while supporting daily operations in a positive environment.
This role emphasizes attitude, care, and excellence, with training, flexible scheduling, and pathways for career growth. Perks include a free gym membership and provided attire, plus ongoing development opportunities.
Qualifications
- Excellent communication and customer service skills are required.
- Willingness to work flexible hours including evenings, weekends, and some holidays.
- Previous experience in hospitality, retail, or fitness is preferred.
Responsibilities
- Greet members and guests warmly, providing a friendly and professional first impression.
- Check in members, verify accounts, and assist with membership questions or updates.
- Explain membership options, provide tours, and close new membership sales with professionalism.
- Schedule new members for their initial Success Sessions to launch their fitness journey.
- Provide information about club services, amenities, and promotions.
- Process membership enrollments, upgrades, and billing inquiries accurately.
- Maintain the front desk, lobby, and gym floor to cleanliness standards.
- Support sales and marketing efforts, including local outreach and events.
- Handle calls, emails, and inquiries promptly and professionally.
- Monitor club access and follow safety procedures.
- Assist team with operations, cleaning, and light maintenance.
- Uphold all policies, privacy, and brand standards.
Skills
Tools
Job description
- Employee discounts
- Free food & snacks
- Free uniforms
Customer Service Associate — Workout Anytime 24/7
Join one of the fastest-growing fitness franchises in America — Workout Anytime 24/7, recently ranked among Entrepreneur’s Top 500 Franchises for 2024!
If you’re friendly, dependable, and passionate about helping others live healthier lives, this is your opportunity to join a team that truly values ATTITUDE, CARE, and EXCELLENCE. As a Customer Service Associate, you’ll be the first impression of our club — delivering great service, assisting members, and supporting daily operations in a fun, positive environment.
- Training and mentorship from industry experts
- Flexible scheduling based on club needs and your availability
- Continued education and professional development resources
- Free Workout Anytime membership
- Workout Anytime attire provided
- Bonus and incentive programs
- Team-building events and employee recognition programs
- Supportive, non-smoking, health-focused environment
- Opportunities for career advancement into leadership roles such as Assistant Manager, Club Manager, or Certified Personal Trainer through our internal development program
- Greet all members and guests warmly, providing a friendly and professional first impression.
- Check in members, verify accounts, and assist with membership questions or updates.
- Engage with guests and prospective members to explain membership options, provide tours, and close new membership sales with professionalism and enthusiasm.
- Schedule new members for their initial Success Sessions to help launch their fitness journey.
- Provide information about club services, amenities, and promotions.
- Process membership enrollments, upgrades, and billing inquiries accurately.
- Maintain the front desk, lobby, and gym floor to company cleanliness standards.
- Support sales and marketing efforts, including local outreach and promotional events.
- Handle phone calls, emails, and in-person inquiries with prompt and professional communication.
- Monitor club access and follow company safety and security procedures.
- Assist team members with operations, cleaning, and light maintenance tasks as needed.
- Uphold all Workout Anytime policies, member privacy, and brand standards.
- Strong communication and customer service skills
- Positive, energetic ATTITUDE with a passion for helping people
- Previous experience in hospitality, retail, or fitness preferred
- Comfortable working with computers, POS systems, and scheduling tools
- Reliable, punctual, and organized with strong attention to detail
- Availability to work a flexible schedule including evenings, weekends, and some holidays
- Ability to stand or walk for extended periods
- Light lifting (up to 50 lbs) for occasional cleaning or stocking duties
- Comfortable working in an active gym environment
- All positions are designated as non-smoking roles; employees must maintain a tobacco-free and vape-free lifestyle while representing the company
- Free gym membership
- Competitive hourly pay with opportunities for advancement
- Performance incentives and sales bonuses
- Workout Anytime branded attire provided
- On-site training and access to the Workout Anytime career development path
- Supportive team culture focused on personal growth and EXCELLENCE
Compensation: $14.00 - $17.00 per hour
Workout Anytime 24/7 has earned a well-deserved spot on Entrepreneur's prestigious list of top 500 Franchises for 2024! Atlanta-based Workout Anytime is a 24-hour, seven-day-a-week fitness concept with 180+ units across the U.S. Founded by fitness veterans John Quattrocchi and Steve Strickland, the company was formed to provide members with first-class fitness facilities at the lowest cost possible, deliver a profitable and affordable business model to franchisees and offer exciting career opportunities for its employees.
To provide a friendly, convenient, life-changing journey with passion.
To reshape the fitness community where everybody aspires to be the best they can be.
- Attitude - We drive a positive culture of confidence and enthusiasm by doing the right thing for all our members, partners, and staff.
- Care - We provide our members, partners, and staff with an environment that is welcoming and respectful of each individual.
- Excellence - We are committed to the success of our members and partners through the expertise and dedication of our team.
- Think Big
- Keep It Simple
- Do It With Integrity
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