Customer Service Associate
Workout Anytime Franchising Systems, LLC
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Benefits offered by this job
Job summary
Workout Anytime Franchising Systems, LLC in Columbia, TN, is seeking a Customer Service Associate to be the friendly first impression at our gym. You will greet members, process check-ins, explain memberships, tours, and help launch members' fitness journeys.
This role offers training, flexible scheduling, free gym membership, attire, and opportunities to advance into leadership positions through our internal development program.
Qualifications
- Strong communication and customer service skills.
- Positive, energetic ATTITUDE with passion for helping people.
- Hospitality/retail/fitness experience preferred.
- Comfortable with computers, POS systems, scheduling tools.
- Reliable, punctual, organized with attention to detail.
- Ability to work evenings, weekends, and some holidays.
Responsibilities
- Greet members and guests warmly and professionally.
- Check in members, verify accounts, answer questions.
- Explain memberships, give tours, close new sales.
- Schedule new members for initial Success Sessions.
- Provide information on services, amenities, promos.
- Process enrollments, upgrades, billing inquiries.
- Maintain front desk, lobby, and gym clean/organized.
- Support sales/marketing and local outreach efforts.
- Handle calls, emails, and in-person inquiries.
- Monitor club access and follow safety procedures.
- Assist with operations, cleaning, and light maintenance.
- Uphold policies and brand standards.
Skills
Job description
- Employee discounts
- Free food & snacks
- Free uniforms
- Training & development
Join one of the fastest-growing fitness franchises in America — Workout Anytime 24/7, recently ranked among Entrepreneur’s Top 500 Franchises for 2024! If you’re friendly, dependable, and passionate about helping others live healthier lives, this is your opportunity to join a team that truly values ATTITUDE, CARE, and EXCELLENCE. As a Customer Service Associate, you’ll be the first impression of our club — delivering great service, assisting members, and supporting daily operations in a fun, positive environment.
- Training and mentorship from industry experts
- Flexible scheduling based on club needs and your availability
- Continued education and professional development resources
- Free Workout Anytime membership
- Workout Anytime attire provided
- Bonus and incentive programs
- Team-building events and employee recognition programs
- Supportive, non-smoking, health-focused environment
- Opportunities for career advancement into leadership roles such as Assistant Manager, Club Manager, or Certified Personal Trainer through our internal development program
- Greet all members and guests warmly, providing a friendly and professional first impression.
- Check in members, verify accounts, and assist with membership questions or updates.
- Engage with guests and prospective members to explain membership options, provide tours, and close new membership sales with professionalism and enthusiasm.
- Schedule new members for their initial Success Sessions to help launch their fitness journey.
- Provide information about club services, amenities, and promotions.
- Process membership enrollments, upgrades, and billing inquiries accurately.
- Maintain the front desk, lobby, and gym floor to company cleanliness standards.
- Support sales and marketing efforts, including local outreach and promotional events.
- Handle phone calls, emails, and in-person inquiries with prompt and professional communication.
- Monitor club access and follow company safety and security procedures.
- Assist team members with operations, cleaning, and light maintenance tasks as needed.
- Uphold all Workout Anytime policies, member privacy, and brand standards.
- Strong communication and customer service skills
- Positive, energetic ATTITUDE with a passion for helping people
- Previous experience in hospitality, retail, or fitness preferred
- Comfortable working with computers, POS systems, and scheduling tools
- Reliable, punctual, and organized with strong attention to detail
- Availability to work a flexible schedule including evenings, weekends, and some holidays
- Ability to stand or walk for extended periods
- Light lifting (up to 50 lbs) for occasional cleaning or stocking duties
- Comfortable working in an active gym environment
- All positions are designated as non-smoking roles; employees must maintain a tobacco-free and vape-free lifestyle while representing the company
- Free gym membership
- Competitive hourly pay with opportunities for advancement
- Performance incentives and sales bonuses
- Workout Anytime branded attire provided
- On-site training and access to the Workout Anytime career development path
- Supportive team culture focused on personal growth and EXCELLENCE
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