Customer Service Associate

Discount Tire & Service Centers; Anaheim (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401K

Paid Vacation

Major Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Competitive Compensation

Family atmosphere

Job summary

Discount Tire & Service Centers is seeking an enthusiastic automotive service advisor in Anaheim, CA. You will engage customers, relay needs to technicians, and drive satisfaction through clear communication and accurate estimates.

A strong attitude and drive are expected to excel in this role. Responsibilities include managing customer relationships, promoting tire and repair services, and supporting the store when the manager is away.

Qualifications

• Energetic, customer-focused professional with strong communication skills.
• Experience as an automotive service advisor or in a related service role is preferred.
• Ability to build trust and rapport with customers and teammates.

Responsibilities

• Serve as liaison between technicians and customers.
• Build customer satisfaction and loyalty.
• Sell tire and auto repair products and services.
• Create estimates using electronic information programs.
• Oversee store operations when the manager is off.
• Ensure compliance with Bureau of Automotive Repair regulations.

Skills

Customer service

Automotive knowledge

Interpersonal skills

Job description

A growing Tire and Automotive Service Company is looking for an enthusiastic, highly motivated and experienced automotive service advisors for our store. We prefer to hire people with the right ATTITUDE, PASSION, DRIVE and CUSTOMER SERVICE OUTLOOK

Job Responsibilities

Serving customers is a key to success in this position. Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and serve as a liaison between technicians and customers.

• Build Customer Satisfaction & Loyalty
• Sell Tire and Auto Repair Products and Services
• Creating Results for Teammates, Customers, and the Company
• Create estimates using electronic information programs
• Product Knowledge, Benefits and Features
• In charge of store when Manager is off
• Follow all ‘Bureau of Automotive Repair’ regulations
• Must demonstrate a high level of energetic response to every customer, on the phone or in the store.

Benefits

• 5 Day work week
• 401 K
• Paid Vacation
• Major Medical, Dental, Vision and Life Insurance available
• Paid Time Off
• Competitive Compensation
• Family atmosphere

WE ARE AN EQUAL OPPORTUNITY EMPLOYER