PC Operations Support Supervisor

State of Ohio; Columbus (OH); On-site; USD 83,000 - 95,000; Full time

Benefits offered by this job

Multiple pay increases over your first

Free Parking

Free Onsite Gym and Walking Path

Daycare On-site

Cafeteria On-site

Job summary

Ohio Department of Public Safety - Director's Office/Information Technology (IT Support) in Columbus seeks an Information Technology Supervisor 1 to lead IT staff, oversee the Service Desk, and manage incident response. Work location is 1970 West Broad Street, with hours 7:30am–4:30pm and potential on-call duties 24/7/365.

Join a team dedicated to public safety, with strong benefits and opportunities for growth.

Qualifications

• Undergraduate core coursework in computer science or related field and 42 months of exp. commensurate with duties; knowledge in programming, databases, systems analysis, and data processing.
• 3 months of project management experience required.
• Or 66 months of related experience with 3 months in project management.

Responsibilities

• Supervise IT staff whose duties include writing, analyzing and designing programs or systems integration.
• Oversee Tier 1 Service Desk and review incident tickets.
• Respond to outages, assess urgency, route information, and provide call outs.
• Collaborate with vendors to support immediate and offsite equipment.

Skills

Information Technology

Attention to Detail

Customer Focus

Decision Making

Leading Others

Education

Undergraduate core coursework in computer science or related field

Project management experience

Equivalent minimum qualifications

Job description

Job Description - PC Operations Support Supervisor (260006VE)

PC Operations Support Supervisor ( 260006VE )

Organization

Public Safety

Agency Contact Name and Information : Kristopher Croom | [e-mail]

Unposting Date

Sep 24, 2026, 3:59:00 AM

Work Location

Charles D Shipley Building 1970 West Broad Street Columbus 43223-1102

Primary Location

United States of America-OHIO-Franklin County-Columbus

Compensation : $40.40

Schedule

Full-time

Work Hours : See Below

Union : Exempt from Union

Primary Job Skill

Information Technology

Technical Skills : Information Technology

Professional Skills : Attention to Detail, Customer Focus, Decision Making, Leading Others

Primary Technology : Not Applicable

Agency Overview

Our mission is to save lives, reduce injuries and economic loss, administer Ohio's motor vehicle laws and preserve the safety and wellbeing of all citizens.

Job Description

Ohio Department of Public Safety - Director's Office/Information Technology (IT Support)

Report in location: 1970 West Broad Street, Columbus, Ohio 43223

Work hours: 7:30am - 4:30pm (May be on call 24x7x365)

Perks of Working for the Ohio Department of Public Safety

• Multiple pay increases over your first years of service!
• Free Parking!
• Free Onsite Gym and Walking Path!
• Daycare On-site!
• Cafeteria On-site!

What you'll do as an Information Technology Supervisor 1:

• Under the direction of the Information Technology Supervisor 2 in the Office of Information Technology (IT), supervise information technology staff whose primary duties involve writing, analyzing & designing computer programs &/or systems integration.
• Oversee Tier 1 Service Desk (e.g., review incident tickets assigned to Service Desk; provide technical computer assistance to customers; respond to Service Desk calls & emails).
• Respond to outages by assessing urgency, routing calls & information to the correct group, & provide call outs as needed.
• Collaborate with vendors to facilitate work processes for immediate & offsite equipment.

Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) &Optional Deferred Compensation ( Ohio Deferred Compensation )

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

Option 1:

Completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, PacBase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, Or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, Or RDMS), computer systems analysis & design, & basic data processing concepts; additional 3 1/2 years (42 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting.

AND3 mos. exp. in performing project management functions as defined in series purpose.

Option 2:

-Or 5 1/2 years (66 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting

AND 3 months exp. in performing project management functions as defined in series purpose.

-Or equivalent of Minimum Class Qualifications For Employment noted above.

Project management: a series of steps followed in order to formulate and/or implement projectpolicy to ensure successful project development. The steps include: define the problem (e.g.,gather user requirements; meet with stakeholders); develop possible solutions (e.g., facilitatebrainstorming sessions; identify resource requirements; develop cost benefit analysis; develop arecommended solution; seek agreement to proceed); develop a project plan (e.g., identify milestones and critical dependencies; gather appropriate resources and secure commitment;finalize funding; encumber funds; build project plan; distribute plan for review) execute the plan(e.g., provide on-going status reports; respond to changes in scope; coordinate deliverables;supervise project staff both assigned and ad hoc; define team members roles and responsibilities;manage team; maintain project schedule; respond to problem); validation and verification (e.g.,post project follow up and review; update plan template; hold a lessons learned discussion anddocumentation session; close out the project). If assigned, responsibility also includessupervising, coordinating and/or managing personnel assigned to one work unit or section or across multiple units or sections and/or contract staff.

Helpful Tips for Applying

• Be detailed when describing your current/previous work duties. The more the better!! Don'tjust write "see attached resume".
• Tailor your application for each position you apply for. You should clearly describe how you meet the minimum qualifications outlined in this job posting.
• Respond to all questions asked. If you do not have the education/training/experience that is being asked, select either "No" or "N/A".

Supplemental Information

UNUSUAL WORKING CONDITIONS:
Work involves operations of computer terminal for long periods of time; overtime may be required; travel may be required
which may include overnight stay; may be required to be on-call 24 hours per day, 7 days per week.

• This position is essential, meaning the duties this job performs are critical to the continued operations of the Ohio Department of Public Safety during a public safety emergency (OAC 123: 1-46-01 & DAS Directive HR-D-11). Whoever fills this position will be required to report for duty during any public safety emergency.

Background Check Information

• A background check including BCI and FBI fingerprint check may be required on all selected applicants
• A comparative analysis and/or drug test may be a requirement of the hiring process

To request a disability accommodation, please email [e-mail] as soon as possible, or at least 48 hours prior to the above referenced testing or interview date so any necessary arrangements may be made in a timely manner.

ADA Statement

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug-Free Workplace

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.