Customer Service Assistant 2 [3 POSITIONS]

State of Ohio; Columbus (OH); Remote; USD 29,000 - 39,000; Full time

Benefits offered by this job

Free Parking

Free Gym Access & Walking Path

Daycare On-site

Cafeteria On-site

Job summary

State of Ohio is seeking a Customer Service Assistant 2 in Columbus, OH. The role supports the Bureau of Motor Vehicles/Telecommunications, handling inquiries about vehicle registration and driver license processes with a focus on accuracy and courteous service.

Positions are remote at present but may shift to in-office work. The role requires strong communication, the ability to manage complex information, and adherence to policies. Benefits are provided for eligible staff.

Qualifications

• 9 mos. trg. or 9 mos. exp. in office practices & procedures.
• AND 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people;
• AND 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing;
• AND 9 mos. trg. or 9 mos. exp. in operation of personal computer.

Responsibilities

• Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation.
• Greet & respond to in-person, telephone &/or written inquiries from internal &/or external customers regarding the laws & procedures for vehicle registration, driver license issuance, driver examinations, suspensions, reinstatement requirements, procedures for renewing or updating physically & medically restricted driver licenses, general inquiries or driver license &/or registration status in a professional, courteous, friendly, respectful, & timely manner to ensure positive customer service;
• Listen carefully & ask appropriate follow-up questions to verify understanding;
• Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided;
• Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered;
• Document correspondences with customers, as needed.

Skills

Customer Service

Public relations

Typing / data entry

PC operation

Job description

Job Description - Customer Service Assistant 2 [3 POSITIONS] (260006SS)

Organization

Public Safety

Agency Contact Name and Information : Jennifer Pletcher, HCM Sr. Analyst - [e-mail]

Work Location

Charles D Shipley Building 1970 West Broad Street Columbus 43223-1102

Primary Location

United States of America-OHIO-Franklin County-Columbus

Compensation : $23.65 per hour

Schedule

Full-time

Work Hours : See work hours below

Union : OCSEA

Primary Job Skill

Customer Service

Technical Skills : Customer Service

Professional Skills : Customer Focus

Agency Overview

Bureau of Motor Vehicles Oversees driver and motor vehicle licensing and registration and continues to make services more convenient, efficient and cost-effective.

Job Description

Ohio Department of Public Safety – Bureau of Motor Vehicles/Telecommunications Report in Location: 1970 West Broad Street, Columbus, OH 43223 Work Hours: Monday - Friday, 8:00 a.m. - 5:15 p.m. (HOURS MAY VARY)

***These positions are currently remote (work from home) but can be subject to change to regular, in-office work***

Perks of Working for the Ohio Department of Public Safety

• Multiple pay increases over the first years of service!
• Free Parking!
• Free Gym Access & Walking Path!
• Daycare On-site!
• Cafeteria On-site!

What You'll Do as a Customer Service Assistant 2

• Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation:
• Greet & respond to in-person, telephone &/or written inquiries from internal &/or external customers regarding the laws & procedures for vehicle registration, driver license issuance, driver examinations, suspensions, reinstatement requirements, procedures for renewing or updating physically & medically restricted driver licenses, general inquiries or driver license &/or registration status in a professional, courteous, friendly, respectful, & timely manner to ensure positive customer service;
• Listen carefully & ask appropriate follow-up questions to verify understanding;
• Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided;
• Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered;
• Document correspondences with customers, as needed.

Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) &Optional Deferred Compensation ( Ohio Deferred Compensation )

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

9 mos. trg. or 9 mos. exp. in office practices & procedures;

AND 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people;

AND 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing;

AND 9 mos. trg. or 9 mos. exp. in operation of personal computer.

-Or equivalent of Minimum Qualifications for Employment noted above.

Supplemental Information

UNUSUAL WORKING CONDITIONS May be confined to desk answering telephone for 6.5 – 7 hours per day.

Background Check Information

• A BCI/FBI fingerprint check, and background check, may be required on all selected applicants.

ADA Statement

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug-Free Workplace

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.