Customer Service Assistant 3

State of Ohio; Columbus (OH); On-site; USD 48,000 - 56,000; Full time

Benefits offered by this job

Medical Coverage

Dental, Vision & Basic Life Insurance

Paid time off and holidays

Education and Development

Job summary

PUCO in Columbus, OH is seeking a Customer Service Assistant 3 to lead the Administrative Division and provide guidance to staff while coordinating day-to-day operations.

The role involves maintaining the certificate database, processing tariffs, and preparing materials for Supreme Court filings, ensuring data accuracy for production reports. On-site work at the PUCO Central Office is required.

Qualifications

• 12 mos. trg. or 12 mos. exp. in office practices & procedures, incl. operating office equipment.
• 12 mos. trg. or 12 mos. exp. in public relations or customer service, incl. dealing with difficult people.
• 12 mos. trg. or 12 mos. exp. in state/federal laws, rules, policies & procedures for inquiries/complaints/transactions.
• 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry, or word processing.
• 9 mos. trg. or 9 mos. exp. in operation of personal computer.

Responsibilities

• Under general supervision from supervisor, serves as the lead worker in the Administrative Division.
• Provide first line of guidance and support to other subordinate staff
• Assist management with day-to-day operational needs and workflow coordination
• Maintains certificate database, processes tariffs, prepares materials for Supreme Court filings, and performs additional duties as assigned
• Identifies and reports potential issues or deficiencies to the supervisor and/or legal staff
• Participates on teams to devise and implement new procedures to enhance electronic tariff filing processes
• Compiles data for production reports and ensures the accuracy and reliability of information provided

Skills

Customer Service

Tools

Clerical & Data Entry

Administrative support/services

Job description

Customer Service Assistant 3 (260006JF)

Organization

Public Utilities Commission

Primary Location

United States of America-OHIO-Franklin County-Columbus

Hourly Rate

$24.88

Schedule

Full-time

Work Hours

8:00-5:00 Flex Available

Union

OCSEA

Primary Job Skill

Customer Service

Technical Skills

Clerical & Data Entry, Administrative support/services

Professional Skills

Attention to Detail, Collaboration, Leading Others, Verbal Communication, Written Communication

The Public Utilities Commission of Ohio (PUCO) affects nearly every household in Ohio. The PUCO regulates providers of all types of utility services which includes electric and natural gas companies, local and long-distance telephone, water and wastewater, and rail and trucking companies. More recently, the PUCO gained responsibility for facilitating competitive utility choices for Ohio consumers.

To carry out our responsibilities, the PUCO employs a professional staff that includes engineers, economists, attorneys, and safety inspectors. Continually monitoring the activities of utility and transportation companies, the PUCO works to ensure safe and reliable services for all Ohioans.

Our mission is to assure all residential and business consumers access to adequate, safe and reliable utility services at fair prices, while facilitating an environment that provides competitive choices.

Business Resource - Docketing Division

The office of Administration provides internal support to the Public Utilities Commission of Ohio (PUCO), including docketing, an e-filing system essential to the day-to-day operations of the agency

What You Will Do

• Under general supervision from supervisor, serves as the lead worker in the Administrative Division
• Provide first line of guidance and support to other subordinate staff
• Assist management with day-to-day operational needs and workflow coordination
• Maintains certificate database, processes tariffs, prepares materials for Supreme Court filings, and performs additional duties as assigned
• Identifies and reports potential issues or deficiencies to the supervisor and/or legal staff
• Participates on teams to devise and implement new procedures to enhance electronic tariff filing processes
• Compiles data for production reports and ensures the accuracy and reliability of information provided

Report in location

180 E. Broad St. Columbus, OH 43215

PUCO core hours of operation are Monday-Friday from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across PUCO departments. Most positions perform work on-site at the PUCO Central Office. The PUCO offers flextime work schedules that allow an employee to start the day as early as 6:00am or as late as 10:30am. Flex-time schedules are based on operational need and require supervisor approval.

Salary Information: Unless required by legislation or union contract, starting salary is set at the lowest rate of the salary range. In most cases, successful employees will increase a step in the salary range within six months, with subsequent step increases occurring every year. In addition, the State of Ohio offers cost of living adjustments, longevity supplements after five years of public service, and wellness incentives.

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

12 mos. trg. or 12 mos. exp. in office practices & procedures of which 3 mos. involved operation of various office equipment; 12 mos. trg. or 12 mos. exp. in public relations or customer service to include techniques for dealing with difficult people; 12 mos. trg. or 12 mos. exp. in state &/or federal laws, rules, policies & procedures applicable to assigned inquiries, requests, complaints &/or transactions to be processed; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry, or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer.

-Or 9 mos. exp. as Customer Service Assistant 1, 64431.

-Or 6 mos. as Customer Service Assistant 2, 64432.

-Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills: Customer Service

Equal Opportunity Statement

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.