Call Center Agent

SharpContra; Boston (MA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive salary package

Career growth opportunities

Collaborative work environment

Mentorship and hands-on training

Exposure to diverse projects

Job summary

Limitless East Marketing is seeking a Call Center Agent to join our customer service team. You will handle inquiries, resolve issues, and deliver a positive experience for our clients.

The role requires excellent communication, calm under pressure, and a flexible schedule including evenings and weekends. Training and mentorship are provided in a collaborative environment.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional under pressure.
• Proficiency in using call center software and basic computer applications.
• Flexibility to work in shifts, including evenings, weekends, and holidays if required.

Responsibilities

• Answer incoming calls promptly and professionally while providing accurate information.
• Handle customer inquiries regarding products, services, and policies efficiently.
• Resolve customer complaints and issues with empathy and effective solutions.
• Document all customer interactions and transactions accurately in the database.
• Follow up with customers to ensure their issues are resolved satisfactorily.

Skills

Verbal communication

Written communication

Problem solving

Attention to detail

Calm under pressure

Flexibility to work in shifts

Customer service experience

Basic computer applications

Education

High school diploma

Tools

Call center software

CRM software

Job description

Company Description

At Limitless East Marketing, we redefine possibilities through innovative, data-driven strategies that inspire and connect, ensuring measurable results for your brand.

Job Description

Job Description: We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic customer service team. As a Call Center Agent, you will play a crucial role in delivering exceptional support to our customers by addressing their inquiries, resolving issues, and ensuring a positive overall experience. This position requires excellent communication skills, patience, and a customer-focused attitude to effectively handle diverse calls and provide accurate information.

Responsibilities

• Answer incoming calls promptly and professionally while providing accurate information.
• Handle customer inquiries regarding products, services, and policies efficiently.
• Resolve customer complaints and issues with empathy and effective solutions.
• Document all customer interactions and transactions accurately in the database.
• Follow up with customers to ensure their issues are resolved satisfactorily.

Qualifications

Requirements

• High school diploma or equivalent; additional education is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional under pressure.
• Proficiency in using call center software and basic computer applications.
• Flexibility to work in shifts, including evenings, weekends, and holidays if required.

Additional Information

• Competitive salary package
• Opportunities for professional growth and career advancement
• Collaborative and innovative work environment
• Skill development through hands-on experience and mentorship
• Exposure to diverse projects and industry-leading clients