Customer Service Assistant

JOBSTODAY.WORLD; United States; On-site; USD 32,000 - 40,000; Full time

Job summary

JOBSTODAY.WORLD is hiring a Customer Service Assistant to join our clients’ teams across the United States. This position is on-site in multiple locations and may be local, regional, or hybrid depending on client requirements. You will support customers, resolve inquiries, and help maintain smooth operations in a fast-paced environment.

Ideal candidates have strong communication skills and a customer-focused attitude. Training is provided, and prior experience is a plus but not required.

Qualifications

• High school diploma, GED, or equivalent.
• Strong verbal and written communication skills.
• Customer-focused, reliable, and professional attitude.
• Team player with strong organizational and problem-solving skills.
• Basic computer and data-entry proficiency.
• Legally authorized to work in the United States.

Responsibilities

• Respond to customer inquiries by phone, email, chat, or in person.
• Provide accurate information about products, services, policies, and orders.
• Resolve customer concerns professionally and escalate when needed.
• Process orders, returns, refunds, payments, or account updates.
• Maintain accurate customer records in internal systems.
• Collaborate with internal teams to address customer issues.
• Ensure service standards and procedures are followed.
• Support daily administrative and operational tasks.

Skills

Verbal communication

Written communication

Customer-focused

Team player

Organizational skills

Problem-solving

Data entry

Education

High school diploma / GED

Tools

Basic computer skills

Job description

Location: On-site – Multiple Locations Across the United States

Assignments may be local, regional, or hybrid depending on client requirements.

About the Role

We are hiring Customer Service Assistant to join our clients’ teams across the U.S. This role is ideal for motivated professionals who enjoy helping customers, resolving inquiries, and supporting smooth operations in a fast-paced environment.

Previous experience is a plus, but training is provided for candidates with strong communication skills and a customer-focused attitude.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person
• Provide accurate information about products, services, policies, and orders
• Resolve customer concerns professionally and elevate when needed
• Process orders, returns, refunds, payments, or account updates
• Maintain accurate customer records in internal systems
• Collaborate with internal teams to address customer issues
• Ensure service standards and procedures are followed
• Support daily administrative and operational tasks

Your Profile

• High school diploma, GED, or equivalent
• Strong verbal and written communication skills
• Customer-focused, reliable, and professional attitude
• Team player with strong organizational and problem-solving skills
• Basic computer and data-entry proficiency
• Ability to work on-site across U.S. locations
• Legally authorized to work in the United States