Customer Service Assistant

Tulsa City-County Library; Tulsa (OK); On-site; USD 16,000 - 23,000; Part time

Job summary

Tulsa City-County Library in Tulsa, OK is hiring a Customer Service Assistant for the Central Library's Adult Services Department. This part-time role focuses on helping customers locate materials, guiding users with technology, and supporting library programs.

You will maintain welcoming spaces and ensure accessibility across two floors. Qualifications include a high school diploma or GED, and bilingual English/Spanish is preferred.

Qualifications

• High school diploma or GED required.
• Bilingual English/Spanish preferred.
• Previous customer service experience is a plus.

Responsibilities

• Assist customers in person and by phone, locating materials and library services.
• Operate self-checkout machines and assist with charging, renewing, and discharging items.
• Maintain neat, organized spaces to help customers find what they need.
• Support makerspace and digital lab initiatives as needed.
• Other duties as assigned.

Skills

Customer service

Bilingual English/Spanish

Education

High school diploma or GED

Some college coursework

Job description

Customer Service Assistant - Adult Services Department At Tulsa City-County Library, we do more than provide access to books- we connect people to opportunity. Every Day, our employees create welcoming spaces, build connections, solve problems, and help customers from all walks of life access the tools they need to learn new skills, discover new ideas, access resources, and build brighter futures. If you're passionate about making a meaningful impact in your community, we invite you to explore a career with Tulsa City-County Library.

At Tulsa City-County Library, we do more than provide access to books- we connect people to opportunity. Every Day, our employees create welcoming spaces, build connections, solve problems, and help customers from all walks of life access the tools they need to learn new skills, discover new ideas, access resources, and build brighter futures. If you're passionate about making a meaningful impact in your community, we invite you to explore a career with Tulsa City-County Library.

The Central Library Adult Services Department has an opening for a Customer Service Assistant to provide excellent customer service, systemwide support and staff various zones on two floors. The Customer Service Assistant helps customers navigate library services, and ensures our spaces are organized, inviting, and accessible. Whether you're assisting with checkouts, guiding users through technology, or supporting library programs, your work will make a meaningful impact every day

Location: 400 Civic Center, Tulsa, OK.

Salary: $14.42 / hour

Status: Part-Time, 20 hours / week

Schedule

• Monday: 10 am - 2 pm
• Tuesday: 9 am - 1 pm
• Thursday: 9 am - 1 pm
• Friday 9 am - 6 pm
• Alternating every other week working Friday 10 am - 2 pm and Sunday 1 pm - 5 pm

Essential Functions and Qualifications Include:

• Provides general information in person and by phone assisting customers in locating and discovering materials, connecting with available library services, or providing information about the library, referring reference questions to the appropriate resource;
• Assists customers with self check-out machines by instructing how to charge, renew, and discharge library materials to/from customers;
• Enjoys a work atmosphere where staff are encouraged to be creative, be innovative and try something new;
• Registers customers by issuing and updating library cards;
• Sorts and routes returned materials to proper location and ensures that the library is neat and organized so customers can easily find what they need;
• Assist customers with basic technology and a willingness to learn more; maker space and digital lab experience a plus;
• Other duties as necessary.

Qualifications:

• High school diploma or GED required
• Bilingual English - Spanish preferred
• Some college coursework preferred
• Previous customer service experience is a plus

What It's Like to Work at Tulsa City-County Library:

Library work is about people first. Our employees actively engage with customers, provide exceptional service, and help connect people to the resources they need to learn, grow, and succeed. We serve customers from all backgrounds and life experiences, and we value empathy, respect, curiosity, and a commitment to public service. If you enjoy helping others and making a meaningful impact in your community, you'll thrive at Tulsa City-County Library.

Physical Activity & Environmental Conditions

For most positions work regularly requires stooping, bending and light lifting such as three or four reams of paper, four or five books, or other materials (up to 20 pounds). Some positions require moderate physical exertion, such as regularly lifting moderately heavy items (up to 40 pounds) such as crates full of books or pushing heavy (up to 100 pounds) wheeled carts full of books, on a highly frequent basis and/or assuming awkward positions.