Bilingual Customer Service Assistant

Central Library; Tulsa (OK); On-site; USD 19,000 - 22,000; Part time

Benefits offered by this job

Quarterly bilingual pay bonus

Job summary

Maxwell Park Library in Tulsa is seeking a Bilingual Customer Service Assistant to help connect Spanish-speaking families with the materials and resources they are looking for.

This part-time role (20 hours/week) requires fluent Spanish and English, a high school diploma, and comfort with basic technology and library systems. You will register patrons, assist with devices, and provide information in person and by phone.

Qualifications

• Fluency in spoken and written Spanish and English required.
• Experience assisting customers in a library or service environment is a plus.

Responsibilities

• Assist customers in locating and discovering library materials, and connect them with available library services.
• Register customers by issuing and updating library cards.
• Help customers with basic technology and Internet problems, including e-mail and navigating the web.
• Learn and demonstrate library’s automated systems and self-service tools.
• Operate audio-visual equipment and devices, and adapt to new consumer devices.

Skills

Bilingual Spanish/English

Education

High school diploma or GED

Job description

Location: Maxwell Park Library

1313 N Canton

Tulsa, OK

Job Id:12776

# of Openings:1

Maxwell Park Library , located next to a community park and nestled in the neighborhood at Yale Ave and Pine St, is a vibrant community center for North Tulsa. The libraryoffers bilingual storytimes,Third Thursday Arcade, and Yarn Foolery- programs from babies to adults. The Bilingual Customer Service Assistanthelps to connect primarily Spanish-speaking families with the materials and resources they are looking for.

Location:Maxwell Park Library Library - 1313 N Canton Ave., Tulsa

Salary:$14.42 /hr. -Bilingual positions qualify for a pay bonus awarded quarterly.

Status:Part time 20 hours/week

A Selection of Qualifications & Essential Functions Include:

• Ability to speak/read/write in both Spanish and English is required.
• Provides general information in person and by phone assisting customers in locating and discovering materials, connecting with available library services, or providing information about the library, referring reference questions to the appropriate resource;
• Registers customers by issuing and updating library cards;
• May help customers with basic technology and Internet problems;Ability to help customers with their basic computer needs, including e-mail, answering Microsoft product questions, and navigating the Internet.
• Ability to learn and demonstrate library’s automated systems and self-service tools.
• Ability to operate audio-visual equipment, smart phones, mobile devices, computer hardware and software, and quickly learn new databases and consumer devices including (and not limited to) e-readers, tablets and personal computers.
• High school diploma or G.E.D. required.

Work Schedule:

Week 1: Mon: 10-2, Tues: 10-2, Wed: 12-4, Thurs: 10-2, Fri: 12-4, Sat: Off

Week 2: Mon: Off, Tues: 10-2, Wed: 12-4, Thurs: 10-2, Fri: Off, Sat: 9-5

Occasional Sundays at Regional Library 1-5 (that week's schedule adjusted to accomodate)

Physical and Environmental Conditions:

Work occasionally requires stooping and bending. Occasional light lifting such as three or four reams of paper, four or five books, or other materials (up to 20 pounds) may be required.

There are usually no major sources of discomfort; work is essentially conducted in a normal office environment with acceptable lighting, temperature, and air conditions.

Some positions require considerable physical exertion, such as regularly lifting heavy items (up to 80 pounds) such as carts or crates full of books, on a highly frequent basis and/or assuming awkward positions.