Customer Service Assistant

Uniting Holding; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

SHIK Innovation Group is seeking a friendly and dependable Customer Service Assistant to help customers with questions, requests, and general assistance while supporting a positive customer experience. This entry-level role is ideal for someone who enjoys helping others and developing strong customer service skills in a collaborative workplace.

The position emphasizes clear communication, professional interaction, and ongoing training to build expertise in products, services, and company

Qualifications

• Strong verbal and interpersonal communication skills required.
• Customer-focused attitude with friendly and professional demeanor.
• Good listening and problem-solving abilities.
• Organized and able to multitask in a fast-paced environment.
• Reliable, adaptable and self-motivated with a team mindset.

Responsibilities

• Respond to routine customer questions and requests.
• Provide clear information about products, services, and company offerings.
• Assist customers with follow-up questions and requests.
• Support customer engagement and relationship-building activities.
• Help communicate promotional information when appropriate.
• Maintain organized records of customer interactions.
• Share customer feedback and questions with team members.
• Assist with customer outreach and engagement initiatives.
• Help maintain a welcoming and professional customer environment.
• Support team members with daily customer service activities.
• Assist with general tasks related to customer satisfaction.
• Participate in ongoing training and professional development.

Skills

Verbal communication

Interpersonal skills

Customer-focused

Listening skills

Problem-solving

Organization

Multitasking

Reliable

Willingness to learn

Education

High school diploma

Job description

About Us

At SHIK Innovation Group, our vision is to be a catalyst for transformation in the world of marketing and business innovation. We aim to empower brands to not only adapt to change but to lead it—creating strategies that redefine industries, inspire growth, and build lasting impact.

Job Summary

We are seeking a friendly and dependable Customer Service Assistant to help customers with questions, requests, and general assistance while supporting a positive customer experience. This position is ideal for someone who enjoys helping others, communicating with people, and developing strong customer service skills in a collaborative workplace.

Responsibilities

• Respond to routine customer questions and requests.
• Provide clear information about products, services, and company offerings.
• Assist customers with follow-up questions and requests.
• Support customer engagement and relationship-building activities.
• Help communicate promotional information when appropriate.
• Maintain organized records of customer interactions.
• Share customer feedback and questions with team members.
• Assist with customer outreach and engagement initiatives.
• Help maintain a welcoming and professional customer environment.
• Support team members with daily customer service activities.
• Assist with general tasks related to customer satisfaction.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and interpersonal communication skills.
• Friendly, patient, and professional demeanor.
• Customer-focused attitude.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Good organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous customer service, retail, hospitality, or sales experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching