Customer Service Assistant

Uniting Holding; Atlanta (GA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

SHIK Innovation Group in Atlanta is seeking a friendly and dependable Customer Service Assistant to support customers, answer questions, provide product and service information, and assist with daily customer engagement activities.

This entry-level opportunity is ideal for someone who enjoys helping people, builds relationships, and develops strong communication and customer service skills through hands-on training and collaboration with a supportive team.

Qualifications

• High school diploma or equivalent is required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Good organizational and multitasking skills.
• Comfortable interacting with customers and the public.
• Reliable, adaptable, and self-motivated.

Responsibilities

• Provide friendly, professional, and timely customer assistance.
• Communicate product and service information clearly.
• Assist with routine customer questions and requests.
• Support customer follow-ups and relationship-building activities.
• Recommend appropriate products or services based on customer needs.
• Assist with customer outreach and promotional activities.
• Maintain organized records of customer interactions and follow-ups.
• Communicate customer feedback to appropriate team members.
• Help create a welcoming and positive customer experience.
• Collaborate with team members to support daily customer service goals.
• Assist with general customer engagement activities as needed.
• Participate in ongoing training and professional development.

Skills

Communication skills

Interpersonal skills

Customer-focused attitude

Problem-solving abilities

Organizational skills

Multitasking

Public interaction

Education

High School Diploma

Job description

About Us

At SHIK Innovation Group, our vision is to be a catalyst for transformation in the world of marketing and business innovation. We aim to empower brands to not only adapt to change but to lead it—creating strategies that redefine industries, inspire growth, and build lasting impact.

Job Summary

We are seeking a friendly and dependable Customer Service Assistant to support customers, answer questions, provide product and service information, and assist with daily customer engagement activities. This entry-level opportunity is ideal for someone who enjoys helping people, building relationships, and developing strong communication and customer service skills.

Responsibilities

• Provide friendly, professional, and timely customer assistance.

• Communicate product and service information clearly.

• Assist with routine customer questions and requests.

• Support customer follow-ups and relationship-building activities.

• Recommend appropriate products or services based on customer needs.

• Assist with customer outreach and promotional activities.

• Maintain organized records of customer interactions and follow-ups.

• Communicate customer feedback to appropriate team members.

• Help create a welcoming and positive customer experience.

• Collaborate with team members to support daily customer service goals.

• Assist with general customer engagement activities as needed.

• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.

• Strong communication and interpersonal skills.

• Friendly, professional, and customer-focused attitude.

• Strong listening and problem-solving abilities.

• Positive attitude and willingness to learn.

• Good organizational and multitasking skills.

• Comfortable interacting with customers and the public.

• Reliable, adaptable, and self-motivated.

• Previous customer service, sales, retail, hospitality, or related experience is a plus but not required.

Benefits

• Paid training

• Career advancement opportunities

• Professional development programs

• Supportive team environment

• Hands-on customer service experience

• Performance-based growth opportunities

• Employee recognition programs

• Ongoing mentorship and coaching