Call Center Agent

Uniting Holding; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Ongoing mentorship and coaching

Job summary

SHIK Innovation Group is seeking a Call Center Agent to assist customers, answer questions, and support customer engagement initiatives. This role emphasizes clear communication, product knowledge, and delivering friendly service.

The position offers paid training, opportunities for career advancement, and ongoing mentorship within a collaborative team environment.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and listening skills.
• Friendly, professional, and customer-focused attitude.
• Comfortable communicating with customers by phone.
• Strong problem-solving abilities.
• Goal-oriented and motivated to achieve results.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous call center, customer service, retail, or sales experience is a plus but not required.

Responsibilities

• Respond to customer inquiries in a friendly and professional manner.
• Provide accurate information about products and services.
• Identify customer needs and recommend appropriate solutions.
• Assist customers with routine questions and service requests.
• Follow up with customers and prospective customers when appropriate.
• Communicate promotional information clearly and professionally.
• Generate and support customer opportunities through quality interactions.
• Maintain accurate records of customer conversations and activities.
• Escalate customer concerns to appropriate team members when necessary.
• Collaborate with team members to meet service and performance goals.
• Participate in ongoing training and professional development.

Skills

Verbal communication

Listening skills

Customer service

Phone communication

Problem solving

Multitasking

Organizational skills

Reliability

Adaptability

Education

High school diploma

Job description

About Us

At SHIK Innovation Group, our vision is to be a catalyst for transformation in the world of marketing and business innovation. We aim to empower brands to not only adapt to change but to lead it—creating strategies that redefine industries, inspire growth, and build lasting impact.

Job Summary

We are seeking a motivated Call Center Agent to assist customers, answer questions, provide product and service information, and support customer engagement initiatives. This role is ideal for individuals with strong communication skills who enjoy helping people and developing valuable customer service and professional experience.

Responsibilities

• Respond to customer inquiries in a friendly and professional manner.

• Provide accurate information about products and services.

• Identify customer needs and recommend appropriate solutions.

• Assist customers with routine questions and service requests.

• Follow up with customers and prospective customers when appropriate.

• Communicate promotional information clearly and professionally.

• Generate and support customer opportunities through quality interactions.

• Maintain accurate records of customer conversations and activities.

• Escalate customer concerns to appropriate team members when necessary.

• Collaborate with team members to meet service and performance goals.

• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.

• Strong verbal communication and listening skills.

• Friendly, professional, and customer-focused attitude.

• Comfortable communicating with customers by phone.

• Strong problem-solving abilities.

• Goal-oriented and motivated to achieve results.

• Excellent organizational and multitasking skills.

• Reliable, adaptable, and self-motivated.

• Previous call center, customer service, retail, or sales experience is a plus but not required.

Benefits

• Paid training

• Career advancement opportunities

• Professional development programs

• Supportive team environment

• Hands-on customer service experience

• Performance-based growth opportunities

• Ongoing mentorship and coaching