Customer Experience Assistant — Growth & Training

Uniting Holding; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

SHIK Innovation Group is seeking a friendly and dependable Customer Service Assistant to help customers with questions, requests, and general assistance while supporting a positive customer experience. This entry-level role is ideal for someone who enjoys helping others and developing strong customer service skills in a collaborative workplace.

The position emphasizes clear communication, professional interaction, and ongoing training to build expertise in products, services, and company

Qualifications

• Strong verbal and interpersonal communication skills required.
• Customer-focused attitude with friendly and professional demeanor.
• Good listening and problem-solving abilities.
• Organized and able to multitask in a fast-paced environment.
• Reliable, adaptable and self-motivated with a team mindset.

Responsibilities

• Respond to routine customer questions and requests.
• Provide clear information about products, services, and company offerings.
• Assist customers with follow-up questions and requests.
• Support customer engagement and relationship-building activities.
• Help communicate promotional information when appropriate.
• Maintain organized records of customer interactions.
• Share customer feedback and questions with team members.
• Assist with customer outreach and engagement initiatives.
• Help maintain a welcoming and professional customer environment.
• Support team members with daily customer service activities.
• Assist with general tasks related to customer satisfaction.
• Participate in ongoing training and professional development.

Skills

Verbal communication

Interpersonal skills

Customer-focused

Listening skills

Problem-solving

Organization

Multitasking

Reliable

Willingness to learn

Education

High school diploma

Job description

SHIK Innovation Group is seeking a friendly and dependable Customer Service Assistant to help customers with questions, requests, and general assistance while supporting a positive customer experience. This entry-level role is ideal for someone who enjoys helping others and developing strong customer service skills in a collaborative workplace.

The position emphasizes clear communication, professional interaction, and ongoing training to build expertise in products, services, and company