Entry Level Customer Service Assistant

Avalonvi; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

Career growth

Professional development

Team environment

CS experience

Growth opportunities

Mentorship

Job summary

Avalonvi is seeking an Entry Level Customer Service Assistant to support customers, answer questions, and provide professional assistance throughout the customer experience. This role is ideal for someone who enjoys helping people and building positive relationships.

You will engage with customers, respond to inquiries, and participate in training to develop strong communication and problem-solving skills in a dynamic team setting.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, professional and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Willingness to learn and grow in a customer-facing role.
• Good organizational and multitasking abilities.

Responsibilities

• Listen to customer needs and provide helpful information.
• Recommend appropriate products or solutions when needed.
• Assist with routine customer questions and concerns.
• Support customer follow-ups and relationship-building activities.
• Help create a positive and welcoming customer experience.
• Support customer engagement and promotional initiatives.
• Maintain accurate records of customer interactions.
• Communicate customer feedback to appropriate team members.
• Assist with customer outreach and acquisition activities.
• Collaborate with team members to meet customer service goals.
• Participate in ongoing training and professional development.

Skills

Strong communication

Interpersonal skills

Customer-focused

Listening skills

Problem-solving

Organizational skills

Adaptability

Education

High school diploma or equivalent

Job description

About Us

AtAvalonvi, we specialize in strategic, real-world marketing solutionsthat help brands connect with people where it matters most — face toface, in physical spaces, and through impactful brand experiences.Frombrand positioning to on-the-ground campaigns, we bring ideas to lifebeyond screens.

Job Summary

We are seeking a friendly and dependable Entry Level Customer Service Assistant to support customers, answer questions, and provide professional assistance throughout the customer experience. This role is ideal for someone who enjoys helping people, developing communication skills, and building positive customer relationships.

Responsibilities

• Listen to customer needs and provide helpful information.
• Recommend appropriate products or solutions when needed.
• Assist with routine customer questions and concerns.
• Support customer follow-ups and relationship-building activities.
• Help create a positive and welcoming customer experience.
• Support customer engagement and promotional initiatives.
• Maintain accurate records of customer interactions.
• Communicate customer feedback to appropriate team members.
• Assist with customer outreach and acquisition activities.
• Collaborate with team members to meet customer service goals.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Good organizational and multitasking skills.
• Comfortable interacting with customers and the public.
• Reliable, adaptable, and self-motivated.
• Previous customer service, sales, retail, hospitality, or office experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Ongoing mentorship and coaching