Customer Service Assistant

ADP, Inc.; Los Angeles (CA); Ibrido; USD 21.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical benefits

Dental benefits

Vision benefits

Paid Parental Leave

Descrizione del lavoro

U.S. Legal Support is seeking a Customer Service Assistant for a hybrid onsite role based in Houston, Texas. You will be a proactive problem solver, an active listener, and an excellent communicator, supporting the Client Service Specialists with client communications and invoicing.

Requirements: high school diploma and at least 2 years of customer-service experience; strong phone and email communication; experience in the legal or administrative field is a plus.

Competenze

• High school diploma required.
• Minimum 2 years of customer service experience.
• Experience in legal or administrative field is a plus.

Mansioni

• Support Client Service Specialists with client communications to help obtain records.
• Follow up with clients on needed actions (fee approvals, authorizations, no record notifications).
• Manage incoming invoices and correspondence.
• Handle calls and emails from agents or field contacts.
• Research incomplete or missing contact information for facilities.
• Make expediting calls for urgent requests and client follow-ups.
• Monitor and respond to CSR emails and voicemails.
• Troubleshoot and research missing records and escalate as needed.

Conoscenze

Customer service

Phone communication

Email communication

Active listener

Formazione

High school diploma

Descrizione del lavoro

CA-HYB-Woodland Hills-21051 Warner Center Lane, Woodland Hills, CA, US

3 days ago Requisition ID: 3958

Are you detail-oriented, customer service driven, and adaptable? Do you enjoy multitasking, problem-solving, and thinking critically?

U.S. Legal Support is looking for a Customer Service Assistant who is a proactive problem solver, an active listener, and an excellent communicator. If you bring a positive attitude and a passion for helping others, consider joining our legal services team in an onsite role based in Houston, Texas!

Customer Service Assistant Job Functions:

• Support Client Service Specialists (CSS) with client communications to help obtain records
• Follow up with clients on needed actions (e.g., fee approvals, authorizations, no record notifications)
• Manage incoming invoices and correspondence
• Handle calls and emails from agents or field contacts
• Research incomplete or missing contact information for facilities
• Make expediting calls for urgent requests, client follow-ups, and problem records
• Monitor and respond to CSR emails and voicemails
• Troubleshoot and research missing records and escalates as needed

Custodian Invoicing:

• Confirm invoice amounts align with record request limits
• Process payments via check or credit card
• Log credit card payments and verify check clearances
• Provide payment documentation for internal or client use
• Research purpose of correspondence
• Coordinate directly with facilities or track items for internal CSR review

Perks and Benefits

• We provide our Customer Service Assistants with family- and pet-friendly benefits, including Medical, Dental, Vision, Paid Parental Leave, LifeLock, fun team-building activities, and much more!

Requirements

To qualify, all you need is a high school diploma and at least 2 years of customer service experience. You must be able to communicate effectively by phone and email. Experience in the legal or administrative field is a plus!