Customer Service Assistant

U.S.-Legal-Suppor; Los Angeles (CA); Sur place; USD 35 000 - 48 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

Paid Parental Leave

LifeLock

Team-building activities

Résumé du poste

U.S. Legal Support in Woodland Hills is seeking a detail-oriented Customer Service Assistant to support our client service team onsite. You will communicate with clients by phone and email, help obtain records, process invoices, and coordinate with facilities to resolve missing or urgent requests.

Requirements include a high school diploma and at least 2 years of customer service experience; experience in legal or administrative fields is a plus. This is an onsite role based in Los Angeles area.

Qualifications

• High school diploma and at least 2 years of customer service experience.
• Ability to communicate effectively by phone and email.
• Experience in the legal or administrative field is a plus.

Responsabilités

• Support Client Service Specialists (CSS) with client communications to help obtain records.
• Follow up with clients on needed actions (e.g., fee approvals, authorizations, no record notifications).
• Manage incoming invoices and correspondence.
• Handle calls and emails from agents or field contacts.
• Research incomplete or missing contact information for facilities.
• Make expediting calls for urgent requests, client follow-ups, and problem records.
• Monitor and respond to CSR emails and voicemails.
• Troubleshoot and research missing records and escape as needed.
• Confirm invoice amounts align with record request limits.
• Process payments via check or credit card.
• Log credit card payments and verify check clearances.
• Provide payment documentation for internal or client use.
• Research purpose of correspondence.
• Coordinate directly with facilities or track items for internal CSR review.

Connaissances

Active listening

Excellent communication

Problem solving

Detail oriented

Customer service

Formation

High school diploma

Description du poste

CA-HYB-Woodland Hills-21051 Warner Center Lane, Woodland Hills, CA, US

Are you detail-oriented, customer service driven, and adaptable? Do you enjoy multitasking, problem-solving, and thinking critically?
U.S. Legal Support is looking for a Customer Service Assistant who is a proactive problem solver, an active listener, and an excellent communicator. If you bring a positive attitude and a passion for helping others, consider joining our legal services team in an onsite role based in Houston, Texas!

Customer Service Assistant Job Functions:

Support Client Service Specialists (CSS) with client communications to help obtain records

Follow up with clients on needed actions (e.g., fee approvals, authorizations, no record notifications)

Manage incoming invoices and correspondence

Handle calls and emails from agents or field contacts

Research incomplete or missing contact information for facilities

Make expediting calls for urgent requests, client follow-ups, and problem records

Monitor and respond to CSR emails and voicemails

Troubleshoot and research missing records and escape as needed

Custodian Invoicing:

Confirm invoice amounts align with record request limits

Process payments via check or credit card

Log credit card payments and verify check clearances

Provide payment documentation for internal or client use

Research purpose of correspondence

Coordinate directly with facilities or track items for internal CSR review

Perks and Benefits

We provide our Customer Service Assistants with family- and pet-friendly benefits, including Medical, Dental, Vision, Paid Parental Leave, LifeLock, fun team-building activities, and much more!

Requirements

To qualify, all you need is a high school diploma and at least 2 years of customer service experience. You must be able to communicate effectively by phone and email. Experience in the legal or administrative field is a plus!