Client Services Assistant — Onsite Problem Solver

U.S.-Legal-Suppor; Los Angeles (CA); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Parental Leave

LifeLock

Team-building activities

Job summary

U.S. Legal Support in Woodland Hills is seeking a detail-oriented Customer Service Assistant to support our client service team onsite. You will communicate with clients by phone and email, help obtain records, process invoices, and coordinate with facilities to resolve missing or urgent requests.

Requirements include a high school diploma and at least 2 years of customer service experience; experience in legal or administrative fields is a plus. This is an onsite role based in Los Angeles area.

Qualifications

• High school diploma and at least 2 years of customer service experience.
• Ability to communicate effectively by phone and email.
• Experience in the legal or administrative field is a plus.

Responsibilities

• Support Client Service Specialists (CSS) with client communications to help obtain records.
• Follow up with clients on needed actions (e.g., fee approvals, authorizations, no record notifications).
• Manage incoming invoices and correspondence.
• Handle calls and emails from agents or field contacts.
• Research incomplete or missing contact information for facilities.
• Make expediting calls for urgent requests, client follow-ups, and problem records.
• Monitor and respond to CSR emails and voicemails.
• Troubleshoot and research missing records and escape as needed.
• Confirm invoice amounts align with record request limits.
• Process payments via check or credit card.
• Log credit card payments and verify check clearances.
• Provide payment documentation for internal or client use.
• Research purpose of correspondence.
• Coordinate directly with facilities or track items for internal CSR review.

Skills

Active listening

Excellent communication

Problem solving

Detail oriented

Customer service

Education

High school diploma

Job description

U.S. Legal Support in Woodland Hills is seeking a detail-oriented Customer Service Assistant to support our client service team onsite. You will communicate with clients by phone and email, help obtain records, process invoices, and coordinate with facilities to resolve missing or urgent requests.

Requirements include a high school diploma and at least 2 years of customer service experience; experience in legal or administrative fields is a plus. This is an onsite role based in Los Angeles area.