Onsite Houston: Customer Service Pro for Legal Support

Automatic Data Processing, Inc.; Houston (TX); Vor Ort; USD 21.000 - 26.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, Vision

Paid Parental Leave

LifeLock

Team-building activities

Zusammenfassung

U.S. Legal Support seeks a detail-oriented Customer Service Assistant who is proactive, an active listener, and an excellent communicator.

This onsite role in Houston, TX offers a chance to support our legal services team with a friendly, client-focused approach. You’ll handle client communications to obtain records, manage invoices, respond to emails and calls, research missing information, and coordinate with facilities to expedite requests.

Qualifikationen

• High school diploma.
• At least 2 years of customer service experience.
• Ability to communicate effectively by phone and email.
• Legal or administrative experience is a plus.

Aufgaben

• Support Client Service Specialists with client communications to help obtain records.
• Follow up with clients on needed actions (e.g., fee approvals, authorizations, no record notifications).
• Manage incoming invoices and correspondence.
• Handle calls and emails from agents or field contacts.
• Research incomplete or missing contact information for facilities.
• Make expediting calls for urgent requests, client follow-ups, and problem records.
• Monitor and respond to CSR emails and voicemails.
• Troubleshoot and research missing records and escalations as needed.
• Confirm invoice amounts align with record request limits.
• Process payments via check or credit card.
• Log credit card payments and verify check clearances.
• Provide payment documentation for internal or client use.
• Research purpose of correspondence.
• Coordinate directly with facilities or track items for internal CSR review.

Kenntnisse

detail-oriented

customer-service driven

multitasking

problem-solving

active listening

excellent communicator

positive attitude

Ausbildung

High school diploma

Jobbeschreibung

U.S. Legal Support seeks a detail-oriented Customer Service Assistant who is proactive, an active listener, and an excellent communicator.

This onsite role in Houston, TX offers a chance to support our legal services team with a friendly, client-focused approach. You’ll handle client communications to obtain records, manage invoices, respond to emails and calls, research missing information, and coordinate with facilities to expedite requests.