Case Manager/ Legal Assistant

ADR Services, Inc.; Los Angeles (CA); On-site; USD 61,000 - 75,000; Full time

Job summary

ADR Services, Inc. in Los Angeles, CA is seeking an Assistant Case Manager (Legal Assistant) for an on-site, full-time role. Start: immediately; typical hours 9:00 AM–6:00 PM, with possible earlier starts.

Salary: $68,000 annually (non-negotiable). This in-person position supports senior case managers, handles case documentation, scheduling mediations/arbitrations, and client communications. The role involves data entry, tracking timelines, basic billing, and collaboration with reception,

Qualifications

• Bachelor's Degree is required.
• 2-3 years minimum experience as a legal assistant or similar role.
• Excellent verbal and written communication skills.
• Proactive, able to work independently and in a team.
• Strong organizational and multitasking abilities.

Responsibilities

• Manage case files and maintain up-to-date records.
• Schedule mediations and related proceedings; respond to inquiries.
• Support business development activities for neutrals.
• Draft hearing notices, invoices, conflict checks, and paperwork.
• Communicate professionally with clients, attorneys, and neutrals.
• Support billing and case management databases.
• Collaborate with teams to provide excellent client service.
• Assist with social media profiles and marketing campaigns for neutrals.

Skills

Organized

Communication skills

Self-motivated

Detail oriented

Problem solving

Education

Bachelor's Degree

Tools

MS Word

Excel

Outlook

Job description

Assistant Case Manager (Legal Assistant)

Century City, CA (full-time, in-office)

Start: Immediately

Full-time: Monday through Friday, generally 9:00 a.m. to 6:00 p.m. Schedule may shift to 8:00 a.m.-5:00 p.m. or 8:30 a.m.-5:30 p.m. based on business needs, with occasional earlier start times as needed.

Salary: $68,000 annually (non-negotiable)

THIS IS AN IN-PERSON POSITION. This position is not remote or hybrid.

Company Description:

ADR Services, Inc. is California's premier provider of alternative dispute resolution services, serving major litigation hubs including Los Angeles, San Francisco, Silicon Valley, Oakland, Orange County, and San Diego. Since 1994, the company has grown from a modest Los Angeles office into a dynamic organization known for excellence and innovation in mediation, arbitration, and other neutral services. Its exclusive panel of over 150 distinguished neutrals, many with extensive judicial and legal experience, handles complex matters across diverse practice areas. ADR Services, Inc. maintains a professional yet unconventional environment that emphasizes problem-solving, client satisfaction, and seamless case management from intake to completion. The company continues to operate with a small-business mindset, prioritizing personalized service as Your Partner in Resolution.

Role Description:

The Case Manager Assistant is a full-time, on-site role based in Los Angeles, CA. This role supports Senior Case Managers and Case Managers with day-to-day administrative and client service tasks, including managing case files, preparing and updating case documentation, and assisting with scheduling mediations, arbitrations, and other proceedings. The Case Manager Assistant communicates with clients, attorneys, and neutrals to gather information, confirm details, and ensure accurate and timely follow-up. Responsibilities include data entry into case management systems, tracking timelines and deadlines, and assisting with billing or basic financial documentation as needed. The role also involves responding to inquiries by phone and email, maintaining organized records, and collaborating with the broader team to support efficient case flow and a positive client experience.

Key responsibilities include but are not limited to:

• Manage case files, maintains accurate records and ensures that all case-related documents are up to date.
• Coordinating the scheduling and administration of mediations, arbitrations, and related proceedings, including responding to inquiries, setting hearings, scheduling conference calls, and any other support required by your set of neutrals
• Manages details and provides support for business building and practice development activities for your set of neutrals
• Drafting and sending hearing notices, invoices, conflict checks, and other case management related paperwork
• Communicating professionally with attorneys, clients, and neutrals to ensure matters are handled efficiently
• Supporting business development initiatives and maintaining case management databases
• Collaborating with case management, reception, accounting, and administrative teams to provide exceptional client service
• Assists arbitrators/mediators with the development of social media profiles and general marketing campaigns

Qualifications:

• This work is fast-paced, high volume and will require you to be organized and self-managed, think critically and dynamically, and demonstrate strong judgement and attention to detail
• Bachelor's Degree is required
• For internal candidates, 1-3 years proven ability as a Receptionist/ACM, or similar position
• Previous experience of 2-3 years minimum as a legal assistant, paralegal, administrative assistant, office assistant and/or executive assistant in a professional environment required.
• Previous experience working in hospitality, retail or restaurant services is a plus.
• MS Word, Excel and Outlook proficiency is a must, as well as knowledge of general professional office protocol.
• Excellent at problem solving skills and able to deconstruct issues carefully and take decisive action when needed.
• Detail oriented, process-driven and must follow-through on all tasks and assignments.
• Must be proactive, be a self starter, take initiative, and have the ability to work both independently and in a team atmosphere with minimal supervision.
• Strong administrative skills and excellent verbal and written communication skills are required.
• The right person has excellent listening skills, a highly professional demeanor, strong customer focus, impeccable organizational skills, is communicative to upper management, and thrives in a high pressure environment.
• Discreet and professional demeanor; displays sensitivity to confidential matters.
• Must have a helpful, "no task is too big or too small" attitude, and needs an owner mentality.