Customer Service Assistant

Zolidco; Los Angeles (CA); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Training provided

Career development

Collaborative workplace

Competitive compensation

Résumé du poste

Zolidco in Los Angeles is seeking a friendly Customer Service Assistant to help customers navigate our products and services while ensuring each interaction is helpful and professional.

The ideal candidate enjoys solving problems, listening to customer needs, and working with others to create a positive experience. Training and ongoing guidance are provided in a welcoming, collaborative workplace.

Qualifications

• Strong verbal communication and active listening skills.
• Patient, helpful, and customer-focused attitude.
• Good organization and attention to detail.
• Ability to assess routine concerns and follow established procedures.
• Dependable, adaptable, and comfortable working as part of a team.
• Previous customer service experience is a plus but not required.

Responsabilités

• Assist customers with general questions about products and services.
• Provide clear information and guide customers toward suitable solutions.
• Help identify customer concerns and support routine issue resolution.
• Maintain a courteous, approachable, and professional attitude.
• Work with team members to ensure consistent customer support.
• Share recurring questions and feedback with relevant colleagues.
• Support daily service activities and contribute to customer satisfaction goals.

Connaissances

Verbal communication

Active listening

Customer-focused

Organization

Attention to detail

Team player

Description du poste

About Us

Ourmission is to empower brands through strategic marketing and meaningfulcustomer engagement. We pride ourselves on our values of integrity,innovation, and a results-driven mindset.

About the Role

We are seeking a friendly and reliable Customer Service Assistant to help customers navigate our products and services while ensuring each interaction is helpful and professional. The ideal candidate enjoys solving problems, listening to customer needs, and working with others to create a positive experience. This position is suitable for someone looking to develop practical customer service skills in a supportive environment.

Responsibilities

• Assist customers with general questions about company products, services, and procedures.
• Provide clear information and guide customers toward suitable solutions.
• Help identify customer concerns and support the resolution of routine issues.
• Maintain a courteous, approachable, and professional attitude.
• Work with team members to ensure customers receive consistent assistance.
• Share recurring questions and customer feedback with relevant colleagues.
• Support daily service activities and contribute to customer satisfaction goals.

Qualifications

• Strong verbal communication and active listening skills.
• Patient, helpful, and customer-focused attitude.
• Good organization and attention to detail.
• Ability to assess routine concerns and follow established procedures.
• Dependable, adaptable, and comfortable working as part of a team.
• Previous customer service experience is a plus but not required.

What We Offer

• Training and ongoing guidance.
• Opportunities to develop problem-solving and relationship-building skills.
• A welcoming and collaborative workplace.
• Professional development and potential advancement opportunities.
• Compensation based on the position and experience.