Customer Service Assistant

Lorygen Group; Los Angeles (CA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Training provided

Friendly team environment

Communication skills development

Professional growth opportunities

Competitive compensation

Job summary

Lorygen Group in Los Angeles is seeking a helpful, approachable Customer Service Assistant to support daily customer interactions and help create a positive experience for every person we serve. You will enjoy training, teamwork, and opportunities to strengthen communication and problem-solving skills in a friendly, collaborative setting.

This role emphasizes assisting customers, sharing clear information, and maintaining high satisfaction.

Qualifications

• Strong interpersonal and verbal communication skills.
• Patient, positive, and customer-focused attitude.
• Good problem-solving abilities and attention to detail.
• Ability to follow instructions and work collaboratively.
• Willingness to learn new procedures and responsibilities.
• Previous customer service experience is an advantage but not required.

Responsibilities

• Welcome customers and assist with general questions about products and services.
• Provide clear information and guidance based on customer needs.
• Help customers understand available options and identify suitable solutions.
• Maintain a friendly, professional, and welcoming environment.
• Work with colleagues to address customer requests efficiently.
• Share customer feedback and recurring questions with the appropriate team members.
• Support daily service activities and help maintain high customer satisfaction standards.
• Participate in training to improve product knowledge and service skills.

Skills

Interpersonal skills

Verbal communication

Problem-solving

Team collaboration

Attention to detail

Willingness to learn

Job description

About Lorygen Group

Lorygen Group is committed to helping businesses create positivecustomer experiences through professional service and meaningfulengagement. We value teamwork, communication, and continuousprofessional development.

Introduction

We are seeking a helpful, approachable, and dependable Customer Service Assistant to support daily customer interactions and help create a positive experience for every person we serve. This role is ideal for someone who enjoys assisting others, communicating clearly, and working with a team. The successful candidate will receive training and have opportunities to strengthen customer service and problem-solving skills.

Responsibilities

• Welcome customers and assist with general questions about products and services.
• Provide clear information and guidance based on customer needs.
• Help customers understand available options and identify suitable solutions.
• Maintain a friendly, professional, and welcoming environment.
• Work with colleagues to address customer requests efficiently.
• Share customer feedback and recurring questions with the appropriate team members.
• Support daily service activities and help maintain high customer satisfaction standards.
• Participate in training to improve product knowledge and service skills.

Qualifications

• Strong interpersonal and verbal communication skills.
• Patient, positive, and customer-focused attitude.
• Good problem-solving abilities and attention to detail.
• Ability to follow instructions and work collaboratively.
• Willingness to learn new procedures and responsibilities.
• Previous customer service experience is an advantage but not required.

What We Offer

• Training and ongoing team support.
• A friendly and collaborative work environment.
• Opportunities to develop communication and relationship-building skills.
• Professional growth and potential advancement opportunities.
• Competitive compensation based on the position and experience.