Customer Service Agent

Zolidco; Houston (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Hands-on training

Collaborative team environment

Development opportunities

Competitive compensation

Job summary

Zolidco in Houston is seeking a personable, dependable Customer Service Agent to help customers understand available products and services while ensuring a positive experience. This entry-level role offers hands-on training and guidance to develop customer relations and problem-solving skills.

You will welcome customers, identify needs, explain options, and maintain professional interaction across inquiries.

Qualifications

• Entry-level candidates welcome; training and guidance provided.
• Strong communication and customer-service mindset required.
• Ability to learn product offerings and company procedures.

Responsibilities

• Welcome customers and provide accurate information about products and services.
• Identify customer needs and recommend suitable solutions.
• Address questions and concerns with patience and professionalism.
• Explain product features, service options, and company procedures.
• Build positive relationships through attentive and respectful interactions.
• Assist with resolving customer concerns and refer complex issues when necessary.
• Maintain knowledge of company offerings and service standards.
• Gather customer feedback and share relevant observations with the team.
• Collaborate with colleagues to improve the customer experience.
• Represent the company professionally in all customer interactions.

Skills

Verbal communication

Interpersonal skills

Customer focus

Listening

Problem solving

Professional demeanor

Dependable

Detail oriented

Adaptability

Team collaboration

Job description

About Us

Ourmission is to empower brands through strategic marketing and meaningfulcustomer engagement. We pride ourselves on our values of integrity,innovation, and a results-driven mindset.

Introduction

We are looking for a personable, dependable, and solution-oriented Customer Service Agent to help customers understand available products and services while ensuring a positive experience. This role is ideal for someone who enjoys helping people, communicating clearly, and building strong customer relationships. Entry-level candidates are welcome to apply, with training and guidance available.

Responsibilities

• Welcome customers and provide accurate information about products and services.
• Identify customer needs and recommend suitable solutions.
• Address questions and concerns with patience and professionalism.
• Explain product features, service options, and company procedures.
• Build positive relationships through attentive and respectful interactions.
• Assist with resolving customer concerns and refer complex issues when necessary.
• Maintain knowledge of company offerings and service standards.
• Gather customer feedback and share relevant observations with the team.
• Collaborate with colleagues to improve the customer experience.
• Represent the company professionally in all customer interactions.

Qualifications

• Strong verbal communication and interpersonal skills.
• Friendly, approachable, and customer-focused attitude.
• Good listening and problem-solving abilities.
• Ability to remain professional in challenging situations.
• Dependable, organized, and attentive to detail.
• Willingness to learn and adapt to customer needs.
• Ability to work independently and collaboratively.
• Previous customer service experience is an advantage but not required.

What We Offer

• Hands-on training and ongoing support.
• A welcoming and collaborative team environment.
• Opportunities to develop customer relations and problem-solving skills.
• Practical experience in service delivery.
• Potential for professional development and advancement.
• Competitive compensation based on the position and experience.